Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | The Applicability of Online Communities in Health Service Co-Design
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Title:
The Applicability of Online Communities in Health Service Co-Design
Author:
Ander Altuna: Loughborough Design School, Loughborough University, UK Thomas Jun: Loughborough Design School, Loughborough University, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
031
Pages:
323-332
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Evidence indicates that engaging local communities in health service co-creation can contribute to more responsive and efficient services. A variety of approaches have been proposed to involve the various stakeholders along the service life-cycle. While the planning; delivery and monitoring of health services are increasingly characterized by an extensive use of the Internet; little is known about its applicability in their co-design. However; the current health service co-design practice presents major challenges in involving overloaded staff and hard-to-reach patients. This study aims to explore the challenges faced by the health service co-design practice in physical environments and the potential and limitations of online communities for health service co-design. We will describe how an online community was integrated in a recent health service design project; and discuss some observations from the design facilitators and responses from the project coordinators and participants.

Keywords: service co-design; online communities; healthcare

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ander Altuna, Thomas Jun
Title:
The Applicability of Online Communities in Health Service Co-Design
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ander Altuna, Thomas Jun
Title:
The Applicability of Online Communities in Health Service Co-Design
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