Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Wearable Probes for Service Design
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Title:
Wearable Probes for Service Design
Author:
Aaron Mullane: IT-University of Copenhagen, Denmark Jarmo Laaksolahti: IT-University of Copenhagen, Denmark Dag Svanæs: IT-University of Copenhagen, Denmark
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
030
Pages:
313-322
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation; but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper; we present the ‚Äėwearable probe‚Äô; a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey; helping to identify opportunities for service evolution and innovation.

Keywords: Service innovation; design probes; reflection; participatory design; personal informatics

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Aaron Mullane, Jarmo Laaksolahti, Dag Svanæs
Title:
Wearable Probes for Service Design
References:

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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Aaron Mullane, Jarmo Laaksolahti, Dag Svanæs
Title:
Wearable Probes for Service Design
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