Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services
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Title:
What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services
Author:
Mette Agger Eriksen: Malmö University, Sweden
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
025
Pages:
259-269
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Relations between Service Design and Participatory Design have been established. Yet; on the topic of how; in the situation; in the conversation; to stage and establish fruitful co-designing practices; a closer relationship can still be established - to further support practices of co-designing for complex service futures. Based on various participatory and socio-material theoretical perspectives including my previous co-design research; this paper goes beyond focusing on tools for co-creation; and rather looks into various ‘triggers’ of participation in the co-design situation. Through analysis of some conversations around mapping people; places and things in a ‘service project landscape’ in a teaching context; it is explored and discussed what seems to trigger ‘us’ – the various stakeholders – in such co-design situations. The paper particularly takes a close look at how diverse (tangible) materials; relations and questions in various ways can trigger participation.

Keywords: participation; triggers; service co-design situations and conversations; service design; participatory design

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Mette Agger Eriksen
Title:
What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Mette Agger Eriksen
Title:
What triggers Us?! A Close Look at Socio-Material Situations of Co-designing Services
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