Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector
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Title:
Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector
Author:
Sara Donetto: National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Paola Pierri: National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Vicki Tsianakas: National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK Glenn Robert: National Nursing Research Unit, Florence Nightingale School of Nursing & Midwifery, Kings College London, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
023
Pages:
237-246
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Growing attention has been paid to the potential value of design theory and practice in improving public services. Experience-based Co-design (EBCD) is a participatory research approach that draws upon design tools and ways of thinking in order to bring healthcare staff and patients together to improve the quality of care. Through a six-stage facilitated process; EBCD uses filmed patient narratives to promote change that is grounded in people’s experiences and engages participants in co-design activities to implement improvements. The co-design stage is a powerful and yet challenging one; as it requires both staff and patients to renegotiate their roles and expectations. When applied in the healthcare sector design approaches acquire a distinct political dimension by re-configuring the relationships of power between citizens and public services. From a critical review of approximately 60 EBCD projects; we reflect on lessons for effective participatory co-design approaches.

Keywords: Experience-based Co-design; healthcare organisations; participatory design

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Sara Donetto, Paola Pierri, Vicki Tsianakas, Glenn Robert
Title:
Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector
References:

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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Sara Donetto, Paola Pierri, Vicki Tsianakas, Glenn Robert
Title:
Experience-based Co design and Healthcare Improvement: Realising Participatory Design in the Public Sector
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