Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Conceiving and Developing a Mainstream Consumer Service to Support Older or Vulnerable People Living Independently
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Title:
Conceiving and Developing a Mainstream Consumer Service to Support Older or Vulnerable People Living Independently
Author:
Nikki Holliday: Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK Gillian Ward: Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK Darren Awang: Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK David Harson: Health Design & Technology Institute, Coventry University Technology Park, Coventry, UK
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Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
020
Pages:
205-214
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The project aimed to explore what potential users would want from an innovative consumer care service platform which helps people live independently; and helps friends and relatives more easily support them. Co-creation methods were used to design a prototype of the service with stakeholders. Existing technologies were repurposed to prototype the service concept; which was tested in-situ with older people and their carers. Results from this initial pilot were positive; with participants finding the service non-intrusive; reassuring; and easy to use. The service is now being developed as a customer proposition and commercialised with business modelling by ADI; support from the charity CarersUK; and a national channel partner; with the intention to roll the service out UK-wide to customers. This paper describes the methods and processes used; and how the holistic service design methodology is proving to be a powerful persuader to help take the service to commercialisation.

Keywords: technology; telecare; assistive technology; co-creation; user engagement; service design

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Nikki Holliday, Gillian Ward, Darren Awang, David Harson
Title:
Conceiving and Developing a Mainstream Consumer Service to Support Older or Vulnerable People Living Independently
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Nikki Holliday, Gillian Ward, Darren Awang, David Harson
Title:
Conceiving and Developing a Mainstream Consumer Service to Support Older or Vulnerable People Living Independently
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