Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Design Strategies for Human Relations in Services
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Title:
Design Strategies for Human Relations in Services
Author:
Dirk Snelders: Faculty of Industrial Design Engineering, Delft University of Technology, Delft, The Netherlands Evelien Van de Garde-Perik: Faculty of Industrial Design Engineering, Delft University of Technology, Delft, The Netherlands Fernando Secomandi: Institute of Arts and Design, Federal University of Juiz de Fora, Brazil
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Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
013
Pages:
133-142
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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This paper investigates the degree of control that designers might have over human relations in services. For this purpose; a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs; where design interventions have made changes to the material circumstance in which contacts among users and providers take place. The paper looks into the capacity of design to promote discussion and social support; and its capacity to make objects act as ‚Äėquasi-others‚Äô in social encounters. Through the case studies we show how different levels of designerly control can be exercised in practice.

Keywords: design of service; design for service; generative research

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Dirk Snelders, Evelien Van de Garde-Perik, Fernando Secomandi
Title:
Design Strategies for Human Relations in Services
References:

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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Dirk Snelders, Evelien Van de Garde-Perik, Fernando Secomandi
Title:
Design Strategies for Human Relations in Services
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