Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations
Göm menyn

Title:
The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations
Author:
Laura Warwick: Northumbria University, Newcastle-upon-Tyne, UK Robert Young: Northumbria University, Newcastle-upon-Tyne, UK Matthew Lievesley: Northumbria University, Newcastle-upon-Tyne, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
005
Pages:
47-56
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Export in BibTex, RIS or text

This paper presents the findings from a case study where a designer worked within three Voluntary Community Sector (VCS) organisations using a Design for Service (DfS) approach. The authors identify four organisational features that enable transformational change in this setting: understanding the role and remit of DfS; being receptive to change; valuing both process and outcomes; and the affinity between the existing organisational culture and DfS approach. These findings are discussed as a precursor to establishing the capacity of a DfS approach to effect transformational change in the development of public services in the VCS. It is hoped that this will help to influence the development and design of public services in the VCS in the future; whilst also informing the future practice of service design practitioners operating in this sector.

Keywords: design for service; transformation; charity; public services

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Laura Warwick, Robert Young, Matthew Lievesley
Title:
The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations
References:

Burns; C.; Cottam; H.; Vanstone; C.; & Winhall; J. (2006). RED paper 02: Transformation design. London: Design Council.


Community Foundation (2011) Survive to Thrive. Retrieved 10 22; 2011; from Community Foundation: www.communityfoundation.org.uk/apply


Design Commission (2013) Restarting Britain 2: Design and Public Services. Retrieved 04 20; 2013; from Design Council: www.designcouncil.org.uk/ourwork/Insight/Research/2013-restarting-britain-2/


Easterby-Smith; M.; Thorpe; R. & Lowe; A. (2002). Management Research: An Introduction. 2nd ed. London: SAGE Publication.


Eisenhardt; K. (1989). ‚ÄėBuilding Theories from Case Study Research.‚Äô Academy of Management Review; 14 (4); 532-550.


European Commission (2009). Challenges for EU support to innovation in services. Luxembourg: Publications Office of the European Union.


Glaser; B. & Strauss; L. (1967) The Discovery of Grounded Theory: Strategies for Qualitative Research. Chicago; USA: Aldine Publishing Company.


HM Government (2007) Putting people first: a shared vision and commitment to the transformation of adult social care. Retrieved 9 15; 2013; from HM Government: www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_081118


Junginger; S.; & Sangiorgi; D. (2009). Service design and organisational change. Bridging the gap between rigour and relevance. In Proceedings of the 3rd IASDR Conference on Design Research; Seoul; South Korea: Korean Society of Design Science.


Kellock Hay; G.; Beattie; R.; Livingstone; R. & Munro; P. (2001). Change; HRM and the voluntary sector; Employee Relations; 23(3); 240‚Äď55


Kimbell; L. (2011). Designing for service as one way of designing services; International Journal of Design; 5(2); 41-52.


Lewin; K. (1946). Action Research & minority problems. Journal of Social Issues; 2(4); 34-44.


Manzini; E. (2011). Introduction. In A. Meroni and D. Sangiorgi (Eds.); Design for services (pp.1-6). Aldershot; UK: Gower Publishing.


McNiff; J. & Whitehead; J. (2006) All you need to now about Action Research. London: SAGE Publications Ltd.


Miles; M. B. & Huberman; A. M. (1994). Qualitative data analysis. Thousand Oaks; CA: Sage. NCVO. (2012). The UK Civil Society Almanac 2012. London: NCVO


Needham; C.; & Carr; S. (2009) Co-production: an emerging evidence base for adult social care transformation. Retrieved 6 8; 2013; from SCIE: www.scie.org.uk/publications/briefings/


New Philanthropy Capital (2010) Preparing for cuts: how funders should support charities in a world of government cuts and changing funding structures. Retrieved 11 3; 2012; from NPC: www.philanthropycapital.org/publications/improving_the_sector/grantmaking/


Pacenti; E.; & Sangiorgi; D. (2010). Service design research pioneers: An overview of service design research in Italy since the ‚Äė90s. Design Research Journal; 1(1); pp. 26-33.


Patton; M. (2002). Qualitative research & evaluation methods (3rd ed). Thousand Oaks; CA: Sage. Robson; C. (2002) Real World Research: A resource for social scientists and practitioner researchers. Oxford: Blackwell.


Sanders; E.; & Stappers; P. (2008). Co-creation and the new landscapes of design. CoDesign; 4(1); 5-18.


Sangiorgi; D. (2011). Transformative services and transformation design. International Journal of Design; 5(2); 29-40.


Schön; A. D. (1983). The Reflective Practitioner: How Professionals Think in Action. London: Basic Books Inc.


Silverman; D. (2006). Interpreting Qualitative Data: Methods for Analysing Talk; Text and Interaction. 3rd Edn. London; UK: Sage.


Tan; L. (2012) Understanding the different roles of the designer in design for social good; a story of design methodology in the DOTT 07 projects. PhD thesis. UK: Northumbria University.


Warwick; L.; Young; R. & Lievesley; M. (2010). A Third Way for the Third Sector. In Proceedings of DMI 2012 International Research Conference. Boston: DMI.


Wetter-Edman; K. (2011). Service Design - a conceptualisation of an emerging practice. PhD Thesis. Sweden: University of Gothenburg.


VONNE (2011). Surviving or Thriving: Tracking the impact of spending cuts on the North East’s third sector. Retrieved 7 4; 2012; from VONNE: www.vonne.org.uk/news/


Zimmerman; J.; Stolterman; E.; & Forlizzi; J. (2010). An analysis and critique of research through design. Towards a formalization of a research approach’ In Proceedings of designing interactive systems; DIS 2010. New York: ACM.

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Laura Warwick, Robert Young, Matthew Lievesley
Title:
The Potential of a Design for Service Approach to Transform Voluntary Community Sector Organisations
Note: the following are taken directly from CrossRef
Citations:
No citations available at the moment


Responsible for this page: Peter Berkesand
Last updated: 2017-02-21