Keywords: Service Design; International Development; collaboration; user-centred; social innovation
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Bell; S. & Payne; R. (2010). Understanding social research and its role in development (unpublished presentation).
Blyth & Kimbell; L.; (2011). Design Thinking and the Big Society: from solving personal troubles to designing social problems. An essay on what Design can offer those working on social problems and how it needs to change. Taylor Haig and Actant.
Boog; B.; Coenen; H. and Keune; L. (2001). Action research. 1st ed. Oisterwijk: Dutch University Press.
Chambers; R. (1994). The origins and practice of participatory rural appraisal. World development; 22(7); 953-969.
Chambers; R. (1997). Whose reality counts? 1st ed. London: Intermediate Technology.
Cooke; B. & Kothari; U. (2001). Participation. 1st ed. London: Zed Books.
Design Council (2011 August). Design Council‚Äôs Dott Methodology. [online] Retrieved from http://www.dottcornwall.com/design-matters/design-methods%3E
Design Council (2013). Introducing Design Methods. [online] Design Council. Retrieved from http://www.designcouncil.org.uk/about-design/How-designers-work/Design-methods/
Development Post;(2013). CJM: a design tool for improving service delivery in international development. [online] Retrieved from: http://www.development-post.com/blog-posts/cjm-a-designtool-for-improving-service-delivery-in-international-development/
Escobar; A. (1995). Encountering Development: The Making and Unmaking of the Third World. Princeton: Princeton University Press.
Ferguson; J. (1990). The Anti-Politics Machine. ‚ÄúDevelopment‚ÄĚ; Depoliticization and Bureaucratic Power in Lesotho. 1st ed. Cambridge: Cambridge University Press.
Geertz; C. (1983). Local Knowledge: Further Essays in Interpretive Anthropology. USA: Basic Books.
IDEO; (2014). Human-Centered Design Toolkit; An innovation guide for social enterprises and NGOs worldwide. [online] Retrieved from http://www.ideo.com/images/uploads/hcd_toolkit/IDEO_HCD_ToolKit.pdf
Laybourn; C. (n.d.). Research | Bond. [online] Bond.org.uk. Retrieved from http://www.bond.org.uk/effectiveness/research
Miller; D.B. & Rudnick; L. (2008). The Security Needs Assessment Protocol: Improving Operational Effectiveness through Community Security. Geneva: United Nations Institute for Disarmament Research.
Miller; D.B. & Rudnick; L. (2011). Trying it on for Size: Design and International Public Policy. Design Issues; 27(2); 6-16.
Miller; D. & Rudnick; L. (2012). A Framework Document for Evidence-Based Programme Design on Reintegration. [online] Retrieved from http://www.unidir.org/research-and-developmenton-evidence-based-programme-design-for-reintegration-phase-ii
Miller; D.B. & Scollon; R. (2011). Cooperative Ethics as a New Model for Cultural Research on Peace and Security in Caught in the Crossfire: Ethical and Methodological Dilemmas in Research in Violent Contexts in Africa. Brill Publishers.
Mulgan; G. (2007) In and out of Sync: The Challenge of Growing Social Innovations. London: NESTA.
Namahn; P. (2014). Toolkit for the public services. [online] Retrieved from http://www.servicedesigntoolkit.org/
Papanek; V. (1984) Design for the Real World: Human Ecology and Social Change; 2nd ed. London: Thames and Hudson.
Payne; R.E.D. (2009). Child-headed Households: from concepts to realities. Unpublished PhD thesis. Royal Holloway; University of London.
Stickdorn; M & Schneider; J. (2012). This is Service Design Thinking. The Netherlands: Bis B.V.; Uitgeverij.
United Nations; (1987). Our Common Future. Report of the World Commission on Environment and Development. [online] Retrieved from http://conspect.nl/pdf/Our_Common_Future-Brundtland_Report_1987.pdf
United Nations; (n.d.). United Nations Millennium Development Goals. [online] Retrieved from http://www.un.org/millenniumgoals/
Vanderbeeken; M. (2007). Interview with Hilary Cottam. [online] Design for Service. Retrieved from http://designforservice.wordpress.com/2007/12/11/interview-with-hilary-cottam