Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Starting a Conversation: the Need for and Application of Service Design in International Development
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Title:
Starting a Conversation: the Need for and Application of Service Design in International Development
Author:
Ruth Edmonds: Keep Your Shoes Dirty, London, UK Mary Rose Cook: Uscreates, London, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
004
Pages:
35-46
No. of pages:
12
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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International Development is concerned with the provision of public services and development programmes in contexts where resources are scarce and states are often fragile. Service design has much to offer the kinds of problems faced by International Development organisations. In this paper; we open a conversation about the need for; and application of; Service Design in International Development; focusing on two of its core principles; collaboration and user-centeredness. We also unpack some problematics that need attention when applying a Service Design approach to International Development programming.

Keywords: Service Design; International Development; collaboration; user-centred; social innovation

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ruth Edmonds, Mary Rose Cook
Title:
Starting a Conversation: the Need for and Application of Service Design in International Development
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ruth Edmonds, Mary Rose Cook
Title:
Starting a Conversation: the Need for and Application of Service Design in International Development
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