Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara
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Title:
Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara
Author:
Necmiye Savut: Department of Interior Architecture and Environmental Design, Bilkent University, Turkey Halime Demirkan: Department of Interior Architecture and Environmental Design, Bilkent University, Turkey
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
002
Pages:
11-22
No. of pages:
12
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The aim of the study is to develop a public service design framework as an innovative management tool to be used in decision-making in the urban areas for age-friendly cities. Based on the previous research on age-friendly cities; the relevant initiative priorities that are mainly shaped by the population of the city of Ankara are determined. A collaborative approach among the citizens and service providers is used as a basis for developing a framework for public service design. The self-assessment tool that is composed of 82 items categorized under eight themes of an age-friendly city was completed by 251 citizens. Results of the Principal Component Analysis method indicated that the primary factor was composed of the community support and health services features. The second factor was related to transportation; and; the third was the combination of civic participation and employment features with respect and social inclusion features.

Keywords: age-friendly cities; collaborative approach; service design

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Necmiye Savut, Halime Demirkan
Title:
Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Necmiye Savut, Halime Demirkan
Title:
Priority Setting For Service Design in Age-Friendly Cities: the City of Ankara
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