Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Characterization of Customer Requirements in IPS² creation

Title:
Characterization of Customer Requirements in IPS² creation
Author:
E. Uhlmann: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany H. Bochnig: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany C. Stelzer: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
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Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
051
Pages:
399-405
No. of pages:
7
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Industrial Product-Service Systems (IPS²) integrate product and service shares over the IPS² lifecycle to provide value and create solutions; which fulfil customer needs. To ensure potentials of IPS² the integration of the customer in the entire IPS² lifecycle is a key point to get a customized solution. With a support by an assistance system the interactive acquisition of customer needs can be done. A subsequent configuration of IPS² solutions; obtaining formalized and precise information; is shown. Together with the recommendation for an IPS² business model; the information’s form the IPS² requirement specification and thus the basis for further development processes.

Keywords: Industrial Product-Service Systems; support; IPS² development; customer requirements; IPS² configuration

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
E. Uhlmann, H. Bochnig, C. Stelzer
Title:
Characterization of Customer Requirements in IPS² creation
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
E. Uhlmann, H. Bochnig, C. Stelzer
Title:
Characterization of Customer Requirements in IPS² creation
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