Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | A Reference Model for Analysing Automotive Service Formats

Title:
A Reference Model for Analysing Automotive Service Formats
Author:
M. Royer-Torney: Institute of Machine Tools and Production Technology, Germany M. Mennenga: Institute of Machine Tools and Production Technology, Germany C. Herrmann: Institute of Machine Tools and Production Technology, Germany
Download:
Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
045
Pages:
355-362
No. of pages:
8
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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In recent years; the automotive service sector has been affected by various trends. In order to stay successful companies that offer automotive services have to consider these developments by adapting their existing service formats. Therefore; a situation analysis and the derivation of future requirements resulting from trends are necessary.

This paper introduces a reference model for the description and analysis of automotive service formats. The reference model is divided into five dimensions: organisation; product; process; resource and market. On that basis possible strategic fields of action are derived. Finally; the application of the reference model is demonstrated for the automotive service format of a so called Fast Fitter.

Keywords: Automotive Service Formats; Service Analysis; Automotive Service; Service Reference Model

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
M. Royer-Torney, M. Mennenga, C. Herrmann
Title:
A Reference Model for Analysing Automotive Service Formats
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
M. Royer-Torney, M. Mennenga, C. Herrmann
Title:
A Reference Model for Analysing Automotive Service Formats
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