Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Process Oriented Production System for Service Providing Companies

Title:
Process Oriented Production System for Service Providing Companies
Author:
E. Schweitzer: Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany J. C. Aurich: Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany
Download:
Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
041
Pages:
323-329
No. of pages:
7
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Design and realization of services are affected by high individuality and high requirements of quality and productivity. To meet these requirements; numerous approaches have been developed in service research. Although these existing approaches allow a selective methodological support of service design and realization; concepts that transparently display the interrelations between existing approaches and thus allow a coordinated and standardized methodological support of service design and realization are not common. Furthermore; an organizational framework for service providing companies that enables staff to continuously improve both service quality and productivity on the job is missing. To close these gaps; the concept of process oriented production systems that evolved from companies producing physical goods represents a promising starting point. This paper therefore illustrates a framework for a process oriented production system for service providing companies.

Keywords: Service; Production System; Methodology

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
E. Schweitzer, J. C. Aurich
Title:
Process Oriented Production System for Service Providing Companies
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
E. Schweitzer, J. C. Aurich
Title:
Process Oriented Production System for Service Providing Companies
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