Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Service Design and Product-Service Systems

Title:
Service Design and Product-Service Systems
Author:
Stefan Holmlid: Human-Centered Systems, IDA, Linköpings universitet, Linköping, Sweden
Download:
Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
025
Pages:
195-201
No. of pages:
717
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Product designers have been the main design competence to be employed in product oriented businesses. When it comes to the design of Product-Service Systems; employing product design competences would be a conservative approach. Design theorist Buchanan identifies design orders spanning from graphic; over product and interaction; to systemic design; explaining important differences in perspctives. Contemporary studies on design disciplines show that differences are significant; and it becomes important to know how to select and direct adequate design work. Methods and tools service designers use are typically serviceblueprints; customer journeys; prototypes etc; all focused on processes and value-in-use; where product desigerns focus on form and function. In this paper we show how service designers relate to industrial design in the context of PSS. We review the profile of service designer and compare design disciplines. We conclude that service designers are well suited to deal with PSS design; with their focus on value in use; together with product designers. We also highlight that busineess need to develop competent judgement and design management to get the appropriate design competence.

Keywords: Service design; design competence; buying design; service innovation; PSS design; design methods

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
Stefan Holmlid
Title:
Service Design and Product-Service Systems
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
Stefan Holmlid
Title:
Service Design and Product-Service Systems
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