Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Prioritizing Service Functions with Non-Functional Requirements

Title:
Prioritizing Service Functions with Non-Functional Requirements
Author:
S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan T. Hara: Department of Precision Engineering, The University of Tokyo, Tokyo, Japan Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan T. Ara: Department of Precision Engineering, The University of Tokyo, Tokyo, Japan
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Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
017
Pages:
133-140
No. of pages:
8
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


The early stage of service development primarily has two design phases: acquiring demands/constraints and determining delivering functions. The latter phase is significant in bridging the gap between design and implementation; as service providers in the IT industry have struggled in determining an appropriate combination of functions: IT-enabled functions and practitioners’ activities. This paper focuses on nonfunctional requirements (NFR); and quantifies the value of respective combination of service functions from NFR perspectives by clarifying the relationships between NFRs; qualities and functions. Case studies on educational services show that the approach will provide us with a basis for determining respective function priority.

Keywords: PSS design; Service engineering; Non-functional requirements

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
S. Hosono, T. Hara, Y. Shimomura, T. Ara
Title:
Prioritizing Service Functions with Non-Functional Requirements
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
S. Hosono, T. Hara, Y. Shimomura, T. Ara
Title:
Prioritizing Service Functions with Non-Functional Requirements
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