Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Requirement Analysis for Strategic Improvement of a B2B Service

Title:
Requirement Analysis for Strategic Improvement of a B2B Service
Author:
F. Akasaka: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan K. Kimita: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan M. Nakajima: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Download:
Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
015
Pages:
117-124
No. of pages:
8
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of offering products in combination with services; it is important for designers to focus on requirements. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer’s and provider’s perspectives; some significant suggestions to define specific requirements which should be focus of improvement are presented. The effectiveness of this method is demonstrated by a case study where a utility company is a client of a service.

Keywords: Service Improvement; Requirements; Service Engineering; Strategy; Service Design

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
F. Akasaka, S. Hosono, K. Kimita, M. Nakajima, Y. Shimomura
Title:
Requirement Analysis for Strategic Improvement of a B2B Service
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
F. Akasaka, S. Hosono, K. Kimita, M. Nakajima, Y. Shimomura
Title:
Requirement Analysis for Strategic Improvement of a B2B Service
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