Article | Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden | Product Service Systems and the Base of the Pyramid: A Telecommunications Perspective

Title:
Product Service Systems and the Base of the Pyramid: A Telecommunications Perspective
Author:
Henrik Printz Moe: Norwegian University of Science and Technology (NTNU), Department of Product Design, Trondheim, Norway Casper Boks: Norwegian University of Science and Technology (NTNU), Department of Product Design, Trondheim, Norway
Download:
Full text (pdf)
Year:
2010
Conference:
Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Issue:
077
Article no.:
005
Pages:
35-42
No. of pages:
8
Publication type:
Abstract and Fulltext
Published:
2012-10-11
ISBN:
978-91-7393-381-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The paper draws on an emerging discussion about how mobile telecommunication may positively impact development in emerging economies from a Base-of-the-Pyramid (BoP) perspective. Secondly; Product Service Systems (PSS) literature suggests this industry can contribute to reduced environmental impacts focusing on user value and stakeholder involvement. PSS and BoP literature is reviewed in the context of the “missed calls” phenomenon in developing countries. These are often intentional and used for free communication using pre-negotiated codes; providing a burden for telecom providers in terms of lost income and diminished infrastructure capacity. Based upon research at a main telecom provider; the review is input for a discussion on the most important requirements for developing alternative triple bottom line service solutions which will benefit all stakeholders involved.

Keywords: Product Service Systems; Base-of-the-Pyramid; telecom industry; missed calls; service design

Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
Henrik Printz Moe, Casper Boks
Title:
Product Service Systems and the Base of the Pyramid: A Telecommunications Perspective
References:

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Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden

Author:
Henrik Printz Moe, Casper Boks
Title:
Product Service Systems and the Base of the Pyramid: A Telecommunications Perspective
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