Article | Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010 | Health and social care services for people with complex needs: The importance of context in the design process

Title:
Health and social care services for people with complex needs: The importance of context in the design process
Author:
Eva-Maria Hempe: Engineering Design Centre, University of Cambridge, UK Terry Dickerson: Engineering Design Centre, University of Cambridge, UK P John Clarkson: Engineering Design Centre, University of Cambridge, UK Anthony Holland: Department of Psychiatry, University of Cambridge, UK
Download:
Full text (pdf)
Year:
2010
Conference:
Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Issue:
060
Article no.:
018
Pages:
145-146
No. of pages:
2
Publication type:
Abstract and Fulltext
Published:
2012-09-20
ISBN:
978-91-7519-770-8
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


No abstract available

Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Eva-Maria Hempe, Terry Dickerson, P John Clarkson, Anthony Holland
Title:
Health and social care services for people with complex needs: The importance of context in the design process
References:

Design Council; 2007. Eleven lessons: managing design in eleven global companies. London: Design Council.


Greenhalgh; T. et al.; 2004. Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations. The Milbank Quarterly; 82(4); 581-629.


Institute of Public Care; 2010. From the ground up: a report on integrated care design and delivery; London: DH Care Networks. Integrated Care twork. Available at: http://www.scie-socialcareonline.org.uk/profile.asp?guid=94424af3-4da0-4140-a52e-652064d4e28b [Accessed May 24; 2010]. NHS


Institute for Innovation and Improvement; 2006. Fundamentals for quality improvement - NHS Institute for Innovation and Improvement. Available at: http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/fundamentals_for_quality_improvement.html [Accessed April 6; 2010].


NHS Institute for Innovation and Improvement; 2009. The EBD approach - experienced based design; NHS Institute for Innovation and Improvement.


NHS Institute for Innovation and Improvement; 2007. Thinking differently; NHS Institute for Innovation and Improvement.


NHS Integrated Service Improvement Programme; 2006. Roadmap for Transformational Change ‚ÄĒ Integrated Service Improvement Programme. ailable at: http://www.isip.nhs.uk/roadmap [Accessed January 12; 2010].


Pahl; G. & Beitz; W.; 1988. Engineering design: A systematic approach; Springer.


Repenning; N.P. & Sterman; J.D.; 2001. Nobody ever gets credit for fixing problems that never happened. California Management Review; 43(4); 64‚Äď88.


Smith; A.M. & Fischbacher; M.; 2002. Service Design in the NHS: Collaboration or Conflict? Journal of Marketing Management; 18(9); 923.

Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Eva-Maria Hempe, Terry Dickerson, P John Clarkson, Anthony Holland
Title:
Health and social care services for people with complex needs: The importance of context in the design process
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Citations:
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