Keywords: Transformative services; transformation design; Design for Services
Conference Proceedings; ServDes.2010; Exchanging Knowledge; Link√∂ping; Sweden; 1-3 December 2010
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Bradwell; P and Marr; S. (2008). Making the most of collaboration: an international survey of public service co-design; London: Demos.
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Meroni; A. (2008). Strategic Design to take care of the territory. Networking Creative Communities to link people and places in a scenario of sustainable development. P&D Design 2008; 8¬ļ Congresso Brasileiro de Pesquisa e Desenvolvimento em Design San Paolo 9-12 October 2008. Meroni; A. and Sangiorgi D. (forthcoming). Design for Services; Gower Publishing Ltd; Aldershot.
Miles; I. (2001). Services Innovation: A Reconfiguration of Innovation Studies; PREST; University of Manchester.
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Ozanne; J. L.; Anderson; L. (2010). Community Action Research; Journal of Public Policy & Marketing; forthcoming.
Parker; S. and Heapy; J. (2006). The Journey to the Interface. How public service design can connect users to reform. London: Demos.
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Sangiorgi; D. (2009). Building a framework for Service Design Research; EAD conference ‚ÄėConnexity‚Äô; 1-3 April 2009; Aberdeen.
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Thackara; J. (2007). Wouldn‚Äôt be great if ‚Ä¶ London: Dotto07; Design Council.
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