Article | Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010 | Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks

Title:
Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks
Author:
Jussi Haukkamaa: Oulu University of Applied Sciences, Oulu, Finland Pia Yliräisänen-Seppänen: Rovaniemi University of Applied Sciences, Rovaniemi, Finland Eija Timonen: Faculty of Art and Design, University of Lapland, Rovaniemi, Finland
Download:
Full text (pdf)
Year:
2010
Conference:
Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Issue:
060
Article no.:
005
Pages:
51-64
No. of pages:
14
Publication type:
Abstract and Fulltext
Published:
2012-09-20
ISBN:
978-91-7519-770-8
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Presently; educational institutions exist as complex networks of expertise that fulfil the needs of their stakeholders and respond to the challenges of a transforming society. Therefore; educational services are subject to a constant design process in co-operation with the customers and other stakeholders. Co-operation between parties is strongly related to the value co-creation; since the customer is the co-producer of the value according to the concept of service-dominant logic.

Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus; which is a virtual and simulation learning environment for healthcare in Rovaniemi; Finland.

Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus; which is a virtual and simulation learning environment for healthcare in Rovaniemi; Finland.

Keywords: Value co-creation; service design; service-dominant logic; education service

Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Jussi Haukkamaa, Pia Yliräisänen-Seppänen, Eija Timonen
Title:
Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks
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Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Jussi Haukkamaa, Pia Yliräisänen-Seppänen, Eija Timonen
Title:
Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks
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