Article | Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010 | Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation

Title:
Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation
Author:
Karine Freire: Universidade do Vale do Rio dos Sinos, Brasil Daniela Sangiorgi: ImaginationLancaster, Lancaster University, UK
Download:
Full text (pdf)
Year:
2010
Conference:
Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Issue:
060
Article no.:
004
Pages:
39-49
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2012-09-20
ISBN:
978-91-7519-770-8
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


In the last decades the economy saw two significant changes in the way value has been conceived and created: the introduction of the value-constellation model and the advent of the open innovation movement. This paper will report on how these paradigmatic changes are mirrored in public services reform; with a focus on healthcare services; and on how Design practice and research are contributing to this shift. The authors will use four case studies of healthcare design-driven service innovation as a way to reflect on which models and approaches designers have been using and to evaluate the actual results and impacts that have been achieved so far.

Keywords: Service design; healthcare; service innovation

Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Karine Freire, Daniela Sangiorgi
Title:
Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation
References:

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Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010

Author:
Karine Freire, Daniela Sangiorgi
Title:
Service Design and Healthcare Innovation: fr0m consumption to co-production and co-creation
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