Article | Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 | Co-Creating Solutions - Combining Service Design and Change Laboratory

Title:
Co-Creating Solutions - Combining Service Design and Change Laboratory
Author:
Juha Kronqvist: University of Art and Design Helsinki, Finland Korhonen Satu-Mari: Theatre Academy, Education and Development Services, Finland
Download:
Full text (pdf)
Year:
2009
Conference:
Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Issue:
059
Article no.:
011
Pages:
135-149
No. of pages:
15
Publication type:
Abstract and Fulltext
Published:
2012-09-19
ISBN:
978-91-7519-771-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


This paper is an introduction and reflection of a method integration project in a service development context. In the project; two complementary methods were used to co-create new service offerings and improve the work activity in a ferry line restaurant. The research aim was to test the integration of two different development methods; service design and the Change Laboratory. The assumption behind the work was that new service development requires methods for both creating new concepts and for successfully implementing them in the organization. By combining these methods; the project was able to expand the scope of service design from the creation of service concepts towards implementing them as a part of a process of organizational learning.

Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Juha Kronqvist, Korhonen Satu-Mari
Title:
Co-Creating Solutions - Combining Service Design and Change Laboratory
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Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Juha Kronqvist, Korhonen Satu-Mari
Title:
Co-Creating Solutions - Combining Service Design and Change Laboratory
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