Article | Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 | Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design

Title:
Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design
Author:
Peter Kaario: University of Art and Design Helsinki Finland, Finland Kirsikka Vaajakallio: University of Art and Design Helsinki Finland, Finland Vilma Lehtinen: University of Art and Design Helsinki Finland, Finland Vesa Kantola: University of Art and Design Helsinki Finland, Finland Kai Kuikkaniemi: University of Art and Design Helsinki Finland, Finland
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Year:
2009
Conference:
Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Issue:
059
Article no.:
010
Pages:
119-134
No. of pages:
16
Publication type:
Abstract and Fulltext
Published:
2012-09-19
ISBN:
978-91-7519-771-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Laugh and enthused voices fill the big lecture room when four groups around the room play a Character Game; a game that combines elements from role-playing and personas. We have decided to share the user study results in a service design project within multidisciplinary group of people from three companies [designers; managers etc.] by playing a design game; a game in which the participants should step into someone else’s shoes. We; the researchers who have developed the game; have been anxious about peoples’ reactions but now we start to relax; the game seems to work after all. The atmosphere feels relaxed; the participants have taken the character‚Äôs roles and vivid discussions and stories evolves as the game goes on. But will they gain the inspiration and empathy as we have wished for?

Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi
Title:
Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design
References:
No references available

Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi
Title:
Someone Elseand#8217;s Shoes - Using Role-Playing Games in User-Centered Service Design
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