Article | Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 | Clinicians as service designers? Reflections on current transformation in the UK health services

Title:
Clinicians as service designers? Reflections on current transformation in the UK health services
Author:
Valerie Carr: Imagination Lancaster, The Roundhouse, Lancaster University, UK Daniela Sangiorgi: Imagination Lancaster, The Roundhouse, Lancaster University, UK Monika Büscher: Imagination Lancaster, The Roundhouse, Lancaster University, UK Sabine Junginger: Imagination Lancaster, The Roundhouse, Lancaster University, UK
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Full text (pdf)
Year:
2009
Conference:
Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Issue:
059
Article no.:
004
Pages:
31-42
No. of pages:
12
Publication type:
Abstract and Fulltext
Published:
2012-09-19
ISBN:
978-91-7519-771-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


The British National Health Service (NHS) has been involved in profound transformation to keep pace with; and shape; changes in our society. Innovation has been driven by the necessity to transform old hierarchical and paternalistic models into a modern health system; moving care closer to home; mobilizing and tailoring services to individual patients’ and their carers’ needs through the introduction of radically new services. This paper explores a particular element of ongoing NHS reform: Practice Based Commissioning (PBC). Based on first findings of a research project called ‚ÄúDesign in Practice. Change and Flexibility within Health Providers‚ÄĚ funded by the EPSRC research centre HACIRIC; the authors argue that PBC formally recognizes important forms of grassroots service design; but also introduces additional challenges. The project is based on case studies within the North West Strategic Health Area (UK); and the study of PBC frameworks and everyday PBC practices in this specific context is explored and contrasted with concurrent efforts to bring service design into the public sector; which are focusing on co-design and experience-based design methodologies. It is suggested that these have the potential to help NHS providers address NHS policy demands to use patient feedback in transforming services (DH; 2009); and the authors reflect on possibilities for potentiation through the application of Service Design methods in this context.

Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Valerie Carr, Daniela Sangiorgi, Monika Büscher, Sabine Junginger
Title:
Clinicians as service designers? Reflections on current transformation in the UK health services
References:

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Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009

Author:
Valerie Carr, Daniela Sangiorgi, Monika Büscher, Sabine Junginger
Title:
Clinicians as service designers? Reflections on current transformation in the UK health services
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