Article | Kultur~Natur: Konferens för kulturstudier i Sverige; Conference in Sweden 15–17 June 2009 | The Boundary Work of Commercial Friendship

The Boundary Work of Commercial Friendship
Johan Hultman: Department of Service Management, Lund University, Sweden Erika Andersson Cederholm: Department of Service Management, Lund University, Sweden
Full text (pdf)
Kultur~Natur: Konferens för kulturstudier i Sverige; Conference in Sweden 15–17 June 2009
Article no.:
No. of pages:
Publication type:
Abstract and Fulltext
Linköping Electronic Conference Proceedings
ISSN (print):
ISSN (online):
Linköping University Electronic Press; Linköpings universitet

Export in BibTex, RIS or text

With the aim to reconsider lifestyle values in relation to economic rationality in small tourism and hospitality businesses; we focus on the “commercial home” as a site where boundaries between personal and commercial values are constantly performed in practice. Through an interactionist analysis of the narrative of a B&B and gallery owner; we illustrate the emergence of intimacy as a commercial value in the hospitality industry. We analyse the formation of values as a dynamic social process where a traditional market ethos is both rejected and reformulated. We argue that by focusing on the co-creation of value in interactions between producers and consumers; new possibilities to analyse service economy dynamics become visible.

Kultur~Natur: Konferens för kulturstudier i Sverige; Conference in Sweden 15–17 June 2009

Johan Hultman, Erika Andersson Cederholm
The Boundary Work of Commercial Friendship

Alexander; A. & Nichols; A. (2006). Rediscovering Consumer-Producer Involvment. A Network Perspective on Fair Trade Marketing. European Journal of Marketing; 40 (11/12); 1236–1253.

Allen; D. (2001). Narrating Nursing Jurisdiction: “Atrocity Tales” and “Boundary-Work”. Symbolic Interaction; 24(1); 75–103.

Andersson; T.; Carlsen; J. & Getz; D. (2002). Family Business Goals in the Tourism and Hospitality Sector: Case Studies and Cross-Case Analysis from Australia; Canada; and Sweden. Family Business Review; 15(2); 89–106.

Andersson Cederholm; E. & Hultman; J. (2009): Lifestyle Entrepreneurship; Value Creation and Boundaries Between Production and Consumption – Intimacy as a Producer Experience. Scandinavian Journal of Hospitality and Tourism Research; forthcoming.

Ateljevic; I & Doorne; S (2000): “Staying Within the Fence”: Lifestyle Entrepreneurship in Tourism. Journal of Sustainable Tourism; 8(5); 378–392.

Baerenholdt; J.O.; M. Haldrup; J. Larsen & J. Urry (2004). Performing Tourist Places. Aldershot: Ashgate.

Berglund; K. (2007): Jakten på entreprenörer. Om öppningar och låsningar i entreprenörskapsdiskursen. Mälardalen University Press Dissertations; nr 39; Mälardalen University; Västerås.

Bitner; M.J. (1992). Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing; 56; 57–71.

Callon; M. (2007). An Essay on the Growing Contribution of Economic Markets to the Proliferation of the Social. Theory; Culture; Society; 24(7–8); 139–163.

Callon; M.; Méadel; C. & Rabehariosa; V. (2002). The Economy of Qualities. Economy and Society; 31(2); 194–217.

Callon; M. & Muniesa; F. (2005): Peripheral Vision: Economic Markets as Calculative Collective Devices. Organization Studies 26(8); 1229–1250

Cantó Milà; N. (2005). A Sociological Theory of Value. Georg Simmel´s Relationism. New Brunswick and London: Transaction Publishers.

Di Domenico; M. (2005). Producing Hospitality; Consuming Lifestyles: Lifestyle Entrepreneurship in Urban Scotland. In E. Jones & C. Haven-Tang (Eds.); Tourism SMEs; Service Quality and Destination Competitiveness. Oxfordshire: CABI Publishing.

Di Domenico; M. & Lynch; P. (2007). Commercial Home Enterprises: Identity; Space and Setting. In C. Lashley; P. Lynch; P. & A. Morrison (eds.); Hospitality: A Social Lens. Amsterdam: Elsevier.

Edensor; T. (2001). Performing Tourism; Staging Tourism – (Re)producing Tourist Space and Practice. Tourist Studies; 1(1); 59–81.

Getz; D & Carlsen; J. (2000). Characteristics and Goals of Family and Owner-Operated Businesses in the Rural Tourism and Hospitality Sectors. Tourism Management; 21(6); 547– 560.

Getz; D.; Carlsen; J. & Morrison; A. (2004). The Family Business in Tourism and Hospitality. Wallingford: CABI.

Gieryn; T. F. (1983). Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists. American Sociological Review; 48(6); 781–795.

Goode; J. & D. Greatbatch (2005). Boundary Work: The Production and Consumption of Health Information and Advice Within Service Interactions Between Staff and Callers to NHS Direct. Journal of Consumer Culture; 5(3); 315–337.

Granovetter; M. (1985): Economic Action and Social Structure: The Problem of Embeddedness. American Journal of Sociology; 91(3); 481–510.

Heide; M. & Grönhaug; K. (2006). Atmosphere: Conceptual Issues and Implications for Hospitality Management. Scandinavian Journal of Hospitality and Tourism; 6(4); 271–286.

Helgadóttir; G. & Sigurdardóttir; I. (2008). Horse-Based Tourism: Community; Quality and Disinterest in Economic Value. Scandinavian Journal of Hospitality and Tourism; 8(2); 105–121.

Hochschild; A. R. (1983). The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.

Hochschild; A.R. (2003). The Commercialization of Intimate Life: Notes from Home and Work. Berkeley: University of California Press.

Lashley; C. & Morrison; A. (2003). Hospitality as a ‘Commercial Friendship’. The Hospitality Review; 5(4); 31–36.

Lynch; P. & MacWhannell; D. (2000). Home and Commercialized Hospitality. In C. Lashley & A. Morrison (Eds.); In Search of Hospitality. Theoretical Perspectives and Debates. Oxford: Elsevier Butterworth-Heinemann.

Marcketti; S.B.; Niehm; L.S. & Fuloria; R. (2006). An Exploratory Study of Lifestyle Entrepreneurship and Its Relationship to Life Quality. Family and Consumer Sciences Research Journal; 34(241); 241–259.

Nippert-Eng; C. (1996). Calendars and Keys: The Classification of “Home” and “Work”. Sociological Forum; 11(3); 563–582.

Perkins; H.C. & Thorns; D. C. (2001). Gazing or Performing? Reflections on Urry´s Tourist Gaze in the Context of Contemporary Experience in the Antipodes. International Sociology. 2; 185–204.

Prahalad; C. K. & Ramaswamy; V. (2004). Co-Creation Experiences: The Next Practice in Value Creation. Journal of Interactive Marketing; 18(3); 5–14.

Price; L. L. & Arnould; E. J. (1999). Commercial Friendships: Service Provider-Client Relationships in Context. Journal of Marketing; 63(4); 38–56.

Reijonen; H. (2008). Understanding the Small Business Owner: What They Really Aim At and How This Relates to Firm Performance. A case study in North Karelia; Eastern Finland. Management Research News; 31(8); 616–629.

Seligman; A.B. (1998): Between Public and Private. Society; 35(3); 28–37.

Sennett; R. (1993): The Fall of the Public Man. London: Faber and Faber.

Shaw; G. & Williams; A. (1987). Firm Formation and Operating Characteristics in the Cornish Tourist Industry – the case of Looe. Tourism Management; December; 344–348.

Simmel; G. (2004): The Philosophy of Money. Frisby; David (Ed.). London and New York: Routledge.

Steiner; P. (2009): Who is Right About the Modern Economy: Polanyi; Zelizer; or Both? Theoretical Sociology; 38; 97–110.

Vargo; S.L. & R.F. Lusch (2004): The Four Service Marketing Myths: Remnants of a Goodsbased; manufacturing model. Journal of Service Research; 6(4); 324–335.

Zafirovski; M.Z (2000): An Alternative Sociological Perspective on Economic Value: Price Formation as a Social Process. International Journal of Politics; Culture and Society; 14(2); 265–295.

Zelizer; V.A. (2005). The Purchase of Intimacy. Princeton University Press; Princeton and Oxford. Åkerstr

; M. (2002). Slaps; Punches; Pinches – But not Violence: Boundary-Work in Nursing Homes for the Elderly. Symbolic Interaction; 25(4); 515–536.

Kultur~Natur: Konferens för kulturstudier i Sverige; Conference in Sweden 15–17 June 2009

Johan Hultman, Erika Andersson Cederholm
The Boundary Work of Commercial Friendship
Note: the following are taken directly from CrossRef
No citations available at the moment