Keywords: Pakistan; Telecom; Quality of Service; QoS; Ethics; Customer Satisfaction; Cellular Company
11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
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[2] Dawn News;
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[6]Pakistan Telecommunication Authority; Consultation paper on spam; unsolicited and obnoxious calls; www.pta.gov.pk
[8] Dr. Syed M. Ahmed; Quality Management & Ethics; College of Engineering & Computing; Florida International University; Miami; Florida
[9] Babar Bhatti; State of Telecom Industry in Pakistan; www.telecompk.net
[10] www.greentwhite.org
[11] Nayantara Padhi; The Eight Elements of TQM; www.isixsigma.com/library/content/c021230a.asp
[12] Indian Telecom Regulatory Authority policy
[13] Vivek Khattar; QoS and Customer Satisfaction: A Stud; PipelinePub.com; July; 2006; Volume 3; Issue 2
[14] Draft Telecom Consumers Protection Regulations; 2008
[15] Laura P. Hartman; Perspective in Business Ethics; McGraw Hill; 2002