Article | 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden | Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models

Title:
Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models
Author:
José Francisco Ramos Zanca: Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil Osvaldo Luiz Gonçalves Quelhas: Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil Fernando Olivieira de Araujo: Iindustrial engineering department, Catholic University (PUC-Rio), Production engineering department, Federal Center of Technological Education (CEFET/RJ), Brazil Helder Gomes Costa: Production engineering department, Fluminense Federal University (UFF), Brazil
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Full text (pdf)
Year:
2008
Conference:
11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Issue:
033
Article no.:
060
No. of pages:
16
Publication type:
Abstract
Published:
2008-12-09
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Purpose: Quality is (not mistakenly) one of the most discussed themes in the production management arena. This article analyses; based on literature review; the evolution of the quality concept; focusing on the called ‚Äúthird generation quality movement‚ÄĚ; which is inspired by organic and relational premises; and it is observed completely associated with the postulates related with the organizaqtional sustainability concept. As conclusion; it is noticed that the evolution of the concept justifies the creation of organizational self-assessment sustainable models.

Methodology/Approach: The methodology used in these study was based on the comparative analysis of literature review; referenced in national and international books; journals; monographs and thesis; related with all the concepts associated with sustainable excellence models; quality and organizatinal sustainability.

Conclusion/Findings: According to the analysis of the presented material and based on the observed tendencies in large Brazilian and international organizations; it is true that the evolution of the organizational management systems to the called third generation of quality is going to be a natural movement. Therefore; related to sustainable organizational management is suggested a gradual review of the actual organizational performance assessment; recommending; not only considerer the economic-financial criterions in the assessment ; but also include social and environmental criterions in this assessment.

Keywords: Corporate Sustainability; Quality; Sustainable Development; Excellence Models

11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
José Francisco Ramos Zanca, Osvaldo Luiz Gonçalves Quelhas, Fernando Olivieira de Araujo, Helder Gomes Costa
Title:
Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models
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11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
José Francisco Ramos Zanca, Osvaldo Luiz Gonçalves Quelhas, Fernando Olivieira de Araujo, Helder Gomes Costa
Title:
Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models
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