Article | 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden | Framework of Key Processes and Quality Management

Title:
Framework of Key Processes and Quality Management
Author:
Dimitrios Zamanis: Department of Business Administration George Bohoris: Department of Business Administration
Download:
Full text (pdf)
Year:
2008
Conference:
11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Issue:
033
Article no.:
037
Pages:
431-446
No. of pages:
16
Publication type:
Abstract
Published:
2008-12-09
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Purpose: Many organizations integrate their performance improvement initiatives under the banner of process management methodologies. This paper resumes the spectrum of the most common Business Process Management; as is currently applied in practice and attempts to contribute to the problem of key business processes’ identification.

Design/Methodology/Approach: The paper utilizes quality tools and techniques in the identification of key processes.

Findings: A quality based methodology to key processes’ identification is presented.

Research limitations: Many of the detailed and already applied business approaches may have not been made publicly available.

Originality/value: Integration of quality tools and techniques with processes management.

11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
Dimitrios Zamanis, George Bohoris
Title:
Framework of Key Processes and Quality Management
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11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
Dimitrios Zamanis, George Bohoris
Title:
Framework of Key Processes and Quality Management
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