Methodology/Approach: The paper advances the methodological fundamentals of self-assessment of organizational performance. The different types of organizational measurement procedures in the field of quality management have been examined. The special attention has been paid to the self-assessment as one of the key tool of quality management. The prove has been proven to the principles of self-assessment and the main approaches to understanding the essence and mechanism of the self-assessment implementation have been distinguished. A new definition of the self-assessment has been given on the basis of TQM philosophy and with the focus on effectiveness; strategy and development. Theoretical theses have been supported with the investigation of Mordovia State University experience of self-assessment implementation for evaluating the organizational performance. The results obtained allowed to reveal its advantages and shortcomings and to substantiate the conditions of successful integration of self-assessment with the evaluation system of the University diffusing the TQM principles throughout the organization.
Findings: The paper result has been theoretical and applied findings. The paper summarizes the main approaches to understanding the essence and mechanism of the self-assessment implementation and gives the following definition: self-assessment is as a systematically carried out process of revealing the strengths and competitive advantages of organization; as well as areas of improvement on the basis of fulfilling the fundamentals of the TQM philosophy and definite models of a excellent organization with the aim of increasing effectiveness of the development strategy. The paper discusses the comparative characteristics and key principles of self-assessment as a measurement tool. The applied results of the paper allow to reveal advantages and shortcomings of self-assessment as compared with traditional types of the activity assessment applied at the University. The implementation of self-assessment in the University requires achieving a certain stage of management maturity but it cannot substitute the whole assessment system of the organization. Moreover systematic use of self-assessment requires its integration with the given system providing reciprocal addition and succession of separate types of higher educational institution performance assessment allocating between them spheres and levels to be assessed. It is also necessary to improve organization mechanism for carrying out different types of assessment: firstly; for reducing cumulative administrative load on the basic subdivisions â€“ chairs; secondly; for forming informational basis of making decisions in the field of performance improvement on all the levels and spheres of management.
- This paper broaden the methodological basis/approach of self-assessment by integrating it with the key TQM principles.
- This paper researches the specific features; advantages and results as an integrated part of evaluation system in organization with the main attention paid to the implementation of self-assessment in higher education institutions.
Research Limitation/Implication: To benefit from implementation of self-assessment in the field of higher education the further adaptation of contemporary criteria models is needed to broaden the scope of evaluation in higher education institutions and strengthen motivating and control functions of self-assessment.
Keywords: Quality management; types of assessment; self-assessment; principles and stages of self-assessment; strategic planning
11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
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