Article | 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden | A Note on Failure Mode Avoidance

Title:
A Note on Failure Mode Avoidance
Author:
Åke Lönnqvist: Volvo Car Corporation, Sweden Ida Gremyr: Chalmers University of Technology, Sweden
Download:
Full text (pdf)
Year:
2008
Conference:
11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden
Issue:
033
Article no.:
008
No. of pages:
8
Publication type:
Abstract and Fulltext
Published:
2008-12-09
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Purpose: To enable failure mode avoidance it is necessary to understand when and why potential failure modes are created. The purpose of this paper is to understand when and why potential failure modes are created; to create a better base for failure mode avoidance.

Methodology/Approach: This paper is based on a study of ten customer related reliability problems in an automotive company. The interviews were all based on open-ended questions that facilitated the interviewees to give narrative descriptions of their views and experiences. In total 13 interviews; each between one and two hours; have been performed and secondary data has been used as a complement.

Findings: The cases analysed are all customer related problems; meaning that the failures were detected when the product had been introduced in the market. However; a majority of the failure modes were created in early development phases. Many of the failure modes that eventually occurred in customer use had their cause in the concept development and selection phase. A costly time gap seems to exist between failure mode creation and failure mode detection. The research in this study indicates that this gap could probably be minimized and faults avoided through a more proactive failure mode avoidance work.

Research Implication: This paper calls for a change of mindset in the work to improve reliability; a change from a focus on failure mode detection to failure mode avoidance. This implicates a need to frontload the product development process in terms of reliability enhancing efforts.

Originality/Value of paper: For researchers as well as practitioners in the field of reliability this paper offers an insight into current industrial practice in this area; revealing areas in which further research and development is needed. The findings of the paper will hopefully facilitate a shift in reliability practice from work on failure mode detection to work on failure mode avoidance.

Keywords: Failure Mode Avoidance; Failure Mode Detection; Reliability; Robustness

11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
Åke Lönnqvist, Ida Gremyr
Title:
A Note on Failure Mode Avoidance
References:

Clausing; D. P. (2004); “Operating Window: An Engineering Measure for Robustness”; Technometrics; 46; 1; 25-31


Clausing; D. P. and Frey; D. D. (2005); “Improving System Reliability by Failure-Mode Avoidance Including Four Concept Design Strategies”; Systems Engineering; 8; 3; 245-261


Davis; T. P. (2006a); “Science; engineering; and statistics”; Applied Stochastic Models in Business and Industry; 22; 401-430


Davis; T. P. (2006b); “Driving out failure”; Significance; 3; 2; 77-80 International standard IEC 60300-3-1: 2003 (E); Dependability management; Part 3-1: Application guide – Analysis techniques for dependability – Guide on methodology.


O´Connor; P. D. T.; (2000); “Commentary: Reliability – Past; Present; and Future”; IEEE Transaction on reliability; 49; 4; 335-341.


O´Connor; P. D. T.; (2002); Practical Reliability Engineering; 4th Edition; John Wiley & Sons Ltd.; Chichester


Silverman; D. (2001); Interpreting Qualitative Data; Methods for Analysing Talk; Text and Interaction; 2nd edition; SAGE Publications; London


Thompson; G.; Liu; J. S.; and Hollaway; L. (1999); “An approach to design for reliability”; Proceedings of the Institution of Mechanical Engineers; Part E: Journal of Process Mechanical Engineering; 213; 1; 61-67

11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20-22 August; 2008 in Helsingborg; Sweden

Author:
Åke Lönnqvist, Ida Gremyr
Title:
A Note on Failure Mode Avoidance
Note: the following are taken directly from CrossRef
Citations:
No citations available at the moment