Article | 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden | Excellence in Government: Can We Ensure Public Accountability via Performance Excellence?

Title:
Excellence in Government: Can We Ensure Public Accountability via Performance Excellence?
Author:
Mark von Weber: Washington State Quality Award / Examiner and O&S Safety Analysis, USA O. McAfee: Washington State Quality Award / Examiner and O&S Safety Analysis, USA
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Year:
2007
Conference:
10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Issue:
026
Article no.:
037
No. of pages:
14
Publication type:
Full text not available
Published:
2008-02-15
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The Washington State Quality Award (WSQA) was first established in 1994 with Senate Bill 6220. This legislation resulted from several years of effort by a cadre of volunteers representing government; business; and labour.

Consequently; the organizational structure; policies; and functions of a Board of Directors were crafted. Initially; two organizations were created: (i) a Quality Award Council; to administer the award process; and (ii) the Quality for Washington State Foundation; for business operations purposes and to promote the award.

Funded through donations from the private sector; WSQA was established as a non-profit organization dedicated to providing education and training on the Baldrige National Quality Program (BNQP) model for performance excellence. The state government provided an administrative program manager; residing within the Secretary of State; Office of Corporations.

Originally; the legislation authorized the Governor to chair the Quality Award Council and to appoint some twenty members to the council representing academia; business; and labour. Later; the legislation was modified to require the Governor to appoint only one person and to eliminate state funding for the administrative program manager.

The organization has been redesigned to incorporate a Board of Directors; a Panel of Judges; and is headed by an Executive Director. Since its creation; now over a decade ago; WSQA: (i) has maintained the value and integrity of the award; (ii) aims to build a sound financial base; (iii) increased awareness throughout the state; (iv) provides conferences and training on BNQP principles; (v) and continues to recognize organizations pursuing and achieving performance excellence. (WSQA; 2003)

Keywords: BNQP; EFQM; GMAP; ISMS; WSQA

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Mark von Weber, O. McAfee
Title:
Excellence in Government: Can We Ensure Public Accountability via Performance Excellence?
References:
No references available

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Mark von Weber, O. McAfee
Title:
Excellence in Government: Can We Ensure Public Accountability via Performance Excellence?
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