The purpose of this article is to identify the changes of quality management consulting business in Lithuania concerning its peculiarities; methodology and market in the context of globalization and international competition processes.
Methodology. The paper presents the authors‚Äô study and experience in quality management consultancy business in Lithuania. Managers of different levels give many reasons why value added processes were stopped; which of them caused the reduced satisfaction or even dissatisfaction of clients. But the main cause is a human being ‚Äď it is no matter if it is the top manager or a ground floor employee; if you are working in organization or just providing services for it. The paper presents the research of the authors on the structure of demand of quality management consulting services; and selection priorities. The research was based on the interviews of company‚Äôs senior management; expert survey; interviews of other stakeholders and documentation analysis.
Keywords: Quality consulting; cause-and-effect cycle; model; consulting market; leadership