The management of universities is being based on the principles of â€ścommon lawâ€ť that donâ€™t correlate in the most cases with the actual requirements of a dynamically developing society. Many problems and nearly standard situations are solved by the â€śad hocâ€ť way approach. In many cases there are not clearly defined responsibilities and authorities. The management systems are without the desired level of transparency and formalization. Currently the universities are situated at competitive environment. It is the principal reason why they have to identify as the organisations providing the services that satisfy theirs customers. To lead and operate an organization successfully; it is necessary to manage it in a systematic and visible manner. The implementation of Quality Management System (QMS); as an inherent part of university management; is the way how to reach this aim. The new management of VSB â€“ Technical University of Ostrava decided to implement QMS after their election and appointment in first half of 2003.
Keywords: Quality Management Systems; Excellence; University
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