Article | 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden | Exploring the Interconnection of Known TQM Process Improvement Initiatives in Higher Education with Key CMMI Concepts

Title:
Exploring the Interconnection of Known TQM Process Improvement Initiatives in Higher Education with Key CMMI Concepts
Author:
Petros K. Dounos: Department of Business Administration, 80, Karaoli & Dimitriou Str., University of Piraeus, Greece George A. Bohoris: Department of Business Administration, 80, Karaoli & Dimitriou Str., University of Piraeus, Greece
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Year:
2007
Conference:
10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Issue:
026
Article no.:
109
No. of pages:
8
Publication type:
Full text not available
Published:
2008-02-15
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Education can be considered as a “network of interdependent components that work together to try to accomplish the aim of the system” (Deming; 1993); where the system consists of inputs; process and outputs. The inputs of the system are its resources which in higher education represent students; information and various other learning resources. Through the educational processes these inputs produce its outputs; the graduates (Becket and Brooks; 2006). Education quality can be considered as a system that “constitutes the input; process and output of education and provides services that satisfy both the internal and external strategic constituencies by meeting their explicit and implicit expectations” (Cheng and Tam; 1997). According to the United Kingdom body called “Quality Assurance Agency for Higher Education (QAA)”; Academic quality is a way of describing how well the learning opportunities available to students help them to achieve their award.

Keywords: Higher Education; Capability Maturity Model; Quality Management; Excellence; Process Improvement; Service Management

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Petros K. Dounos, George A. Bohoris
Title:
Exploring the Interconnection of Known TQM Process Improvement Initiatives in Higher Education with Key CMMI Concepts
References:
No references available

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Petros K. Dounos, George A. Bohoris
Title:
Exploring the Interconnection of Known TQM Process Improvement Initiatives in Higher Education with Key CMMI Concepts
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