Article | 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden | Crisis Communication: To Improvise During Chaos

Title:
Crisis Communication: To Improvise During Chaos
Author:
Jesper Falkheimer: Department of Service Management, Lund University, Sweden Mats Heide: Department of Service Management, Lund University, Sweden
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Year:
2007
Conference:
10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Issue:
026
Article no.:
105
No. of pages:
8
Publication type:
Full text not available
Published:
2008-02-15
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The late modern social development has made organizations more vulnerable to crises than ever before. As a consequence; crisis management has become of increased importance. In practice; crisis management means a strong focus upon communication management. In this conceptual paper; we reflect upon organizational crisis communication as a research field and as a practice. By using process-oriented communication theory as well as chaos theory; we propose three instrumental crisis strategies: decentralization; loose organizational systems and diversity.

Keywords: Crisis communication; communication; chaos; improvisation

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Jesper Falkheimer, Mats Heide
Title:
Crisis Communication: To Improvise During Chaos
References:
No references available

10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden

Author:
Jesper Falkheimer, Mats Heide
Title:
Crisis Communication: To Improvise During Chaos
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