The aim of this paper is to investigate the current status and the role of the Quality Managers in selected ISO 9000:2000 certified Greek Industrial organizations. The purpose is to examine their professional skills and knowledge; their roles and responsibilities; their future and their fit within the organization. In recent years quality managers were faced with a series of new challenges stemming from the prerequisites of the ISO 9000 certification. The transition from quality control to quality assurance and then to total quality management gave the quality managers new responsibilities and new set of roles demanding more and better skills and knowledge. However; the QC department status and the role of the Quality manager in many organizations is still underestimated and not well appreciated.
Keywords: Quality Managers; Greece; Roles; Responsibilities and Duties
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