Education; training and certification
Quality standards activities (Accreditation)
Quality awards management
It would be interesting to benchmark the activities of certain QPOs in order to determine the ‚Äúbest-in-class‚ÄĚ organization. A conceptual model can be determined from the benchmarking process which will serve certain developing countries in establishing their national QPO. In this paper we focused our study on the following organizations:
American Society for Quality (ASQ) (http://www.asq.org).
Japanese Union for Scientists and Engineers (JUSE) (http://www.juse.org.jp)
European Organization for Quality (EOQ) (http://www.eoq.org)
The previously mentioned QPOs were established in the fifties and are still active today. They are renowned as global promoters for quality theory and practice. However this is just a preliminary list which can be extended in future research. The remaining part of the paper is organized as follows:
First; in section 2; we provide a literature review on the subject. In section 3; we present a comparative study of ASQ; JUSE and EOQ from the viewpoint of: mission; objectives; structure and services. We derive in section 4 a conceptual model of a ‚Äúquality-promoting organization‚ÄĚ. Finally we summarize in section 5.
Keywords: ASQ; JUSE; EOQ; Benchmarking