Article | Proceedings of the Resilience Engineering Workshop; 25-27 June; 2007; Vadstena; Sweden | Resilience in Usability Consultancy Practice: The Case for a Positive Resonance Model

Title:
Resilience in Usability Consultancy Practice: The Case for a Positive Resonance Model
Author:
Dominic Furniss: UCLIC, UK Ann Blandford: UCLIC, UK Paul Curzon: Queen Mary, University of London, Dept. of Computer Science, UK
Download:
Full text (pdf)
Year:
2007
Conference:
Proceedings of the Resilience Engineering Workshop; 25-27 June; 2007; Vadstena; Sweden
Issue:
023
Article no.:
005
Pages:
31-35
No. of pages:
5
Publication type:
Abstract and Fulltext
Published:
2007-07-28
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


Usability evaluation methods (UEMs) play a central role in usability consultancy practice. Their adoption and adaptation plays an important part in making systems more re-silient. There is a knowledge gap in how practitioners adopt and adapt UEMs. Wixon (2003) goes as far as to say that the current literature fails the practitioner. Work reported here builds on qualitative research on usability practice. The conceptual framework of re-silience engineering can help bridge this gap. However; resilience engineering is typically focused on avoiding accidents at the lower end of performance: e.g. when system resources are too stretched or when system variability leads to failure. We argue that a better way of conceptualizing UEM use is for the maximization of impact on design at the high end of performance. Here practitioners adopt and adapt methods to resonate with the project; peo-ple and practices of the host company under constrained resources. This reasoning leads us to introduce and apply a positive resonance model to capture this perspective.

Proceedings of the Resilience Engineering Workshop; 25-27 June; 2007; Vadstena; Sweden

Author:
Dominic Furniss, Ann Blandford, Paul Curzon
Title:
Resilience in Usability Consultancy Practice: The Case for a Positive Resonance Model
References:

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Sundström; G. & Hollnagel; E. (2006). Learning how to create resilience in business systems. In E. Hollnagel; D. Woods & N. Leveson (Eds.) Resilience engineering. Con-cepts and precepts. Cited in Sundström; G. & Hollnagel; E. (2006). On the art of creat-ing and managing policies: Facilitating the emergence of resilience. In Proc. of the Sec-ond Resilience Engineering Symposium (pp. 304-312).


Wixon; D. (2003). Evaluating usability methods: Why the current literature fails the practitioner. Interactions; 10 (4); 28-34.

Proceedings of the Resilience Engineering Workshop; 25-27 June; 2007; Vadstena; Sweden

Author:
Dominic Furniss, Ann Blandford, Paul Curzon
Title:
Resilience in Usability Consultancy Practice: The Case for a Positive Resonance Model
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