August 20, Wednesday

Plenary Session 1

Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

33:1
Mohamed Zairi (UK)
Corporate Social Responsibility : A Fresh Perspective and An Integrated Proposed Model
[Abstract]

33:2
Su Mi Dahlgaard-Park (Sweden)
Decoding the Code of Excellence
[Abstract]

Parallel Sessions 1A

Session Chair: Dr. Prof. Vittorio Cesarotti (Italy)
Corporate Sustainability 1

33:3
Tomohiko Sakao (Japan/Sweden)
Quality Engineering for Early Stage of Environmentally Conscious Design
[Abstract and Fulltext]

33:4
Raine Isaksson and Ulrich Steimle (Sweden)
What does GRI-Reporting Tell Us about Corporate Sustainability?
[Abstract and Fulltext]

33:5
Samuel Petros Sebhatu (Sweden)
Sustainability Performance Measurement for Sustainable Organizations : Beyond Compliance and Reporting
[Abstract and Fulltext]

Parallel Sessions 1B

Session Chair: Dr. Prof. Lars Grönholdt (Denmark)
Quality Improvements 1

33:6
Robert Teehan & Walter Tucker (USA)
An Exploratory Research Study: Operationalizing the Measurement of Failure Demand in Customer Service
[Abstract]

33:7
Steve Martin and Ivan Arokiam (UK)
Investing to Improve – Organisational Development and the Link with Lean for Continuous Quality Improvement
[Abstract and Fulltext]

33:8
Åke L&oml;nnqvist and Ida Gremyr (Sweden)
A Note on Failure Mode Avoidance
[Abstract and Fulltext]

33:9
Rico Witschas and Ralf Woll (Germany)
Improvement of Fault Diagnostics in Processes by Modification of FMEA
[Abstract and Fulltext not available]

Parallel Sessions 1C

Session Chair: Dr. Prof. Kristina Zgodavová (Slovakia)
Quality in Education 1

33:10
Asma Asrar Qureshi, Usman Mahmood and Ali Sajid (Pakistan)
Impact of Quality of Service Delivery in Business Education
[Abstrac and Fulltext]

33:11
Ahmed Ali Qureshi and Saima Afzal (Pakistan)
Applications of Organization Development Techniques in Improving the Quality of Education
[Abstract and Fulltext]

33:12
Javed Ali Memon, Ali Sajid and Moeen Qureshi (Pakistan)
Quality Assessment of Academic Initiatives for Higher Education Research in Pakistan
[Abstract]

33:13
Vatolkina Natalya, Salimova Tatiana and Birukova Ludmila (Russia)
Self-Assessment as a Tool for Achieving Excellence in Higher Education
[Abstract and Fulltext]

Parallel Sessions 1D

Session Chair: Dr. Prof. Mitsuo Nagamachi (Japan)
Kansei Engineering 1

33:14
Antonio Lanzotti, Pietro Tarantino, Giovanna Matrone (Italy)
An Empirical Approach to Optimal Experimental Design Selection and Data Analysis for The Synthesis Phase of Kansei Engineering
[Abstract and Fulltext]

33:15
Ebru Ayas and Jörgen Eklund (Sweden)
Affective Engineering Approach to Understand Servicescape Effects
[Abstract]

33:16
Jörg Pareigis, Bo Edvardsson and Bo Enquist (Sweden)
The Role and Design of the Service Environment in Creating Favourable Customer Experiences
[Abstract and Fulltext]

Agust 21, Thursday

Plenary Session 2

Session Chair: Dr. Prof. Bo Bergman (Sweden)

33:17
Anders Dahlvig (Sweden)
Ikea’s Sustainability Approaches
[Abstract and Fulltext not Available]

33:18
Bo Edvardsson and Bo Enquist (Sweden)
Values-based Service for Sustainable Business – Lessons from The Eetailers IKEA, Starbucks, H&M and Body Shop
[Abstract]

Parallel Sessions 2A

Session Chair: Dr. Prof. Tomohiko Sakao (Japan/Sweden)
Corporate Sustainability 2

33:19
Bo Enquist, Bo Edvardsson, Lars-Uno Roos and Ulrik Orstadeus (Sweden)
Values-based Service Innovations – A Study in the Truck industry
[Abstract]

33:20
Andreas C. Georgiou, Katerina Gotzamani, Andreas Andronikidis and George N. Paltayian (Greece)
A Combined QFD, AHP and ANP Approach for Quality Improvement and Capacity Expansion in the Greek Banking Sector : Some Preliminary Results
[Abstrac and Fulltext]

33:21
Sara Emilsson (Sweden)
Rationale for The Development of a Swedish Local Authority-adapted Standard Supporting Sustainability Management
[Abstract]

Parallel Sessions 2B

Session Chair: Dr. Robert Teehan (US)
Quality Improvements 2

33:22
Albert Weckenmann and Martin Bookjans (Germany)
Virtual Quality Management: 6-Sigma based layout of Quality Orientated Process Models
[Abstract and Fulltext]

33:23
Mohammad Abdolshah and Rosnah Mohd. Yusuff (Iran)
Fundamental Elements for The Successful Performance of Six Sigma Projects in Service Industries
[Abstract and Fulltext]

33:24
Roy Andersson (Sweden)
Lean Six Sigma – A Way to Make the Supply Chain Resilient and Robust
[Abstract]

33:25
Jostein Pettersen (Sweden)
Defining Lean Production: Some conceptual and practical issues
[Abstract and Fulltext]

Parallel Session 2C

Session Chair: Dr. Prof. George Bohoris (Greece)
Quality in Education 2

33:26
Kristína Zgodavové (Slovakia)
Critical Success Factors of Research and Education Process at Slovak Universities
[Abstract and Fulltext]

33:27
Lorenzo Petretto (Italy)
Could Universities Support and Stimulate the New Entrepreneurship? The University of Florence Case
[Abstract]

33:28
Mia Ljungblom and Raine Isaksson (Sweden)
Teaching Leadership for Improvement – A Case Study in Distance Learning Effectiveness
[Abstract and Fulltext]

Parallel Session 2D

Session Chair: Dr. Prof. Jörgen Eklund (Sweden)
Kansei Engineering 2

33:29
Tatsuo Nishino, Shigeru Sugihara and Mitsuo Nagamachi (Japan)
Identification of Customers’ Latent Kansei Needs and Product Design By Rough Set Based Approach
[Abstract and Fulltext]

33:30
Shigekazu Ishihara, Keiko Ishihara, Mitsuo Nagamachi, Masato Sano, Yoshihisa Fujiwara, Masahiro Naito and Kenichi Ozaki (Japan)
Developments of Home Electric Appliances with Kansei Ergonomics – SANYO cases: Kansei and Kinematic considerations on Washer-Dryer and Electric Shaver
[Abstract and Fulltext]

33:31
Keiko Ishihara, Ryo Nakagawa, Shigekazu Ishiahra, Yoshihisa Fujiwara, Hirofumi Sako and Masahiro Naito ( Japan)
A Development of User Interface on A New Model of Automatic Washing-drying Machine
[Abstract and Fulltext]

Parallel Sessions 3A

Session Chair: Dr. Prof. Lars Witell (Sweden)
Models of Excellence

33:32
George A. Bohoris and Evanthia P. Vorria (Greece)
Criteria Requirements of the European Business Excellence Model – A Suggested Approach
[Abstract]

33:33
Ionnis G. Lionis and Ourania M. Kougioumitzaki (Greece)
The Identification, Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence
[Abstract and Fulltext]

33:34
Per Staffan Boström (Sweden)
Impact from the Resource-Based Approach on Strategy and Control: A new Framework for Empirical Research based on the “European Excellence Model”
[Abstract and Fulltext]

Parallel Sessions 3B

Session Chair: Dr. Raine Isaksson (Sweden)
Process Management and Improvements

33:35
Klara Palmberg (Sweden)
In Search of Well Established Models and Definitions for Process Management
[Abstract and Fulltext]

33:36
Adam Hamrol, Agnieszka Kujawinska, Maria Pilacinska and Michał Rogalewicz (Poland)
The New Method of Process Quality Evaluation
[Abstract and Fulltext]

33:37
Dimitrios Zamanis and George Bohoris (Greece)
Framework of Key Processes and Quality Management
[Abstract]

33:38
Pasquale Erto and Giuliana Pallotta (Italy)
A Control Chart of the Weibull Percentiles Via Bayesian – Bootstrap Approach
[Abstract and Fulltext]

Parallel Sessions 3C

Session Chair: Dr. Prof. Eamonn Murphy (Ireland)
Quality in Health Care

33:39
Eleonora Karassavidou, Niki Glaveli and Chrissoleon T. Papadopoulos (Greece)
Health Care Quality in Greek NHS Hospitals: No one knows better than patients
[Abstract and Fulltext]

33:40
Mattias Elg and Jesper Olsson (Sweden)
Strategies for Quality Improvement and Increased Efficiency in Health Care Systems
[Abstract and Fulltext]

33:41
Ali Sajid, Hina Ali, Mehvish Rashid and Ali Raza (Pakistan)
Impact of Process Improvement on Patient Satisfaction in Public Health Care Facility in Pakistan
[Abstract and Fulltext]

Parallel Sessions 3D

Session Chair: Dr. Prof. Shin’ya Nagasawa (Japan)
Kansei Engineering 3

33:42
Kenneth Young and Anders Warell (New Zealand)
Exoticness, High-performance, and Luxury: Design of A Brand-specific Supercar Interior Using the PPE Framework
[Abstract and Fulltext]

33:43
Tommaso Ingrassia, Elio Lombardo, Vincenzo Nigrelli and Giovanni Sabatino (Italy)
Kansei Engineering and Virtual Reality in Conceptual Design
[Abstract and Fulltext]

33:44
Mamoru Kikuta, Shigekazu Ishihara, Tetsuo Yanese and Keiko Ishihara (Japan)
Exploring Texture Pattern Features and Relations to Kansei with 2D FFT: Wallpapers and Dashboard Leather Grain Patterns
[Abstract]

Parallel Sessions 4A

Session Chair: Dr. Prof. Bo Edvardsson (Sweden)
Attaining Excellence and Profitable Growth

33:45
Lars Grønholdt and Anne Martensen (Denmark)
Driving Profitable Growth: A Study of Essential Management Practices
[Abstract and Fulltext]

33:46
Vittorio Cesarotti and Caterina Spada (Italy)
A Systematic Approach to Achieve Operational Excellence in Hotel Services
[Abstract and Fulltext]

33:47
Milan Hutyra (Czech Republic)
The Way from Quality Management System to the National Quality Award
[Abstract and Fulltext]

Parallel Sessions 4B

Session Chair: Dr. R. Refflinghaus (Germany)
From Customer Needs to Attractive Quality Creation

33:48
Lars Witell, Martin Löfgren and Anders Gustafsson (Sweden)
Attractive Quality Creation: A Case Study of Microwave Ovens
[Abstract]

33:49
Ruben Gregorio and Peter Cronemyr (Sweden)
Breaking the Customer Code A Model to Translate Customer Expectations into Specification Limits
[Abstract and Fulltext]

33:50
Amin Beidokhti, A. H. Rezai, M. A. Saboorynia and Mohammad Abdolshah (Iran)
Prioritizing the Main Influencer Factors of Service Quality by Using the Hysteresis Model: A Case Study on Retail Banking
[Abstract and Fulltext]

Parallel Sessions 4C

Session Chair: Dr. Prof. Ali Sajid (Pakistan)
TQM, Human Motivation, Personal Values and Emotional Intelligence

33:51
Povilas Vanagas (Lithuania)
Wage Administration in Total Quality Management
[Abstract]

33:52
Salvatore Moccia (Italy)
The Role of Personal Values in An Advanced Perspective of Total Quality Management
[Abstract and Fulltext]

33:53
Qurratulain Zahid, Nasir Wasim and Saiqa Raziq (Pakistan)
Impact of Emotional Intelligence on Quality of Service in the Software Industry of Pakistan
[Abstract]

Parallel Sessions 4D

Session Chair: Dr. Anders Warell (New Zealand)
Kansei Engineering 4

33:54
Simon Schütte, Petter Krus and Jörgen Eklund (Sweden)
Integration of Affective Engineering in Product Development Processes
[Abstract]

33:55
Taki Kanda (Japan)
Studies on Consistency Threshold of Kansei in Paired Comparison
[Abstract]

33:56
Jens J. Dahlgaard and Su Mi Dahlgaard-Park (Sweden)
A Model for Profound Affection and Attractive Quality Creation
[Abstract]

Agust 22, Friday

Plenary Session 3

Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

33:57
Lars Haikola (Sweden)
Is Science Ethical?
[Abstract and Fulltext not Available]

33:58
Søren Horn Petersen and Jens Ravnholt Pedersen (Denmark)
A Case on Change Management
[Abstract]

Parallel Sessions 5A

Session Chair: Dr. Marti Casadesus (Spain)
Third Generation Quality Movement and Competence Development

33:59
Maeve Fitzpatrick, Eamonn Murphy, Dermot Coughlan, Barbara Sujak-Cyrul, Monika Olejnik, George Bohoris, Oriol Camps, Jostein Petersen and Juan Pablo Tome (Ireland, Greece, Spain, Sweden)
Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments
[Abstract and Fulltext]

33:60
José Francisco Ramos Zanca, Osvaldo Luiz Gonçalves Quelhas, Fernando Oliveira de Araujo and Helder Gomes Costa (Brazil)
Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models
[Abstract]

33:61
Eva Vogt and Petra Winzer (Germany)
Assessment of Competences Safeguards Sustainable Quality
[Abstract and Fulltext]

Parallel Sessions 5B

Session Chair: Dr. Prof. Federico Brunetti (Italy)
Quality Management, Value Creation and Innovation

33:62
Djoko Setijono (Sweden)
Value Innovation and A Cognitive Map of Stakeholder-oriented Quality Management
[Abstract and Fulltext]

33:63
Åsa Rönnbäck, Lars Witell and Bo Enquist (Sweden)
Quality Management Systems as a Support for Value Creation
[Abstract and Fulltext]

33:64
Sebastian Schlund and Nico Müller (Germany)
Developing Quality: Managing Requirements over the Entire Product Life Cycle
[Abstract and Fulltext]

Parallel Sessions 5C

Session Chair: Dr. Wieslaw Urban (Poland)
The Impact of Culture, Political Instability and Employee Satisfaction in the IT Sector of Pakistan

33:65
Ali Sajid, Hamid Nasir, Aamir Shehzad and Zeeshan Mehtab (Pakistan)
Impact of Culture Based on Human and Soft Issues on Software Quality in Pakistan
[Abstract]

33:66
Hina Sohrab Kiani, Ali Ahsan, Amama Khurshid and Ali Sajid (Pakistan)
Exploring ‘Employee Satisfaction’ as a Quality and Productivity Enhancement Tool for IT Sector of Pakistan
[Abstrac and Fulltext]

33:67
M. Shahzad Aslam and Ali Sajid (Pakistan)
Effect on Organizations and Quality due to Changed Employee Work Behaviors caused by Political Instability in Developing Countries (A case study of Pakistan’s ICT sector)
[Abstract and Fulltext ]

Parallel Sessions 5D

Session Chair: Dr. Prof. Ralf Woll (Germany)
QFD, Customer and Stakeholder weights, Management Systems

33:68
H.-A. Crostack, I. Hackenbroich and R. Refflinghaus (Germany
Requirements on Document Management Systems: Recorded Using the Analytic Hierarchy Process and Transferred Into a Quality Function Deployment
[Abstract]

33:69
Horst-Artur Crostack, Nadine Schlueter and Tobias Gödde ( Germany)
Structuring Methods in the Run-up of QFD for Intralogistic Facilities: What Seems to be Useful for Stakeholders?
[Abstract]

33:70
Horst-Artur Crostack, Jonas Mathis and Katharina Noll (Germany)
Components of A Requirement of An Intralogistics Facility
[Abstract]

Parallel Sessions 6A

Session Chair: Dr. Prof. Milan Hutyra (Czech Republic)
Management Systems – Sustainable Design of Enterprises

33:71
Merce Bernardo, Marti Casadesus, Stanislav Karapetrovic and Iñaki Heras (Spain/Canada)
Management Systems: Integration Degrees. Empirical Study
[Abstract and Fulltext]

33:72
Gabriele Hoeborn and Petra Winzer (Germany)
The Wuppertal Generic Management System Concept: An Approach Concerning Requirement Related Design of Enterprises
[Abstract and Fulltext]

33:73
Gabriele Hoeborn, Petra Heinich and Petra Winzer (Germany)
A Generic Management Concept: A Way of Sustainable Design of Enterprises
[Abstract and Fulltext]

Parallel Sessions 6B

Session Chairs: Dr. Prof. Bo Enquist (Sweden)
A New Paradigm on the Relationship between the Firm and the Market, Management Standards, Product Development

33:74
Federico Brunetti (Italy)
A Historical Perspective on The Relationship Between Firm and The Market: On The Threshold of A New Paradigm?
[Abstract and Fulltext]

33:75
Martin Molitor and Joachim Berner (Germany)
Improvement of Planning Quality by The Early Use of “Quality Design” in The Product Development Process
[Abstract and Fulltext]

33:76
Sandra Milena Castillo, Martí Casadesús, Stanislav Karapetrovic, Iñaki Heras and Irene Martín (Spain/Canada)
An Empirical Study of the Impact of Management Standards on the Innovation Processes
[Abstract and Fulltext]

Parallel Sessions 6C

Session Chair: Dr. Prof. Povilas Vanagas (Lithuania)
Impact of Ethical Practices and Organizational Service Orientation (Experiences from Poland and Pakistan)

33:77
Usman Mughal, Faisal Bilal and Ali Sajid (Pakistan)
Impact of Ethical Practices on Productivity of Software Development Organizations in Pakistan
[Abstract and Fulltext]

33:78
Maha Syed Ibrahim, Nausheen Sadiq and Ali Sajid (Pakistan)
Impact of Ethical practices on Quality of Services of bile Telecom Companies: Case Study of Pakistan
[Abstract]

33:79
Wieslaw Urban (Poland)
Organizational Service Orientation and Its Role in Service Performance Formation: Evidence from Polish Service Sectors
[Abstract and Fulltext]

Parallel Sessions 6D

Session Chair: Dr. Prof. Mattias Elg (Sweden)
Product Development, Quality Measurement, Quality Management Tools

33:80
Maximilian Pasche (Sweden)
Product Complexity Reduction – Not Only a Strategy Issue
[Abstract and Fulltext]

33:81
Stefan Waßmuth, Martin Dambon and Gerhard Linß (Germany)
Development Methods for Quality Measurement Tools enabled by Open Source Software
[Abstract and Fulltext]

33:82
Gerhard Linß and Ralf Woll (Germany)
Pragmatic Approach for Development and Application of Publich Domain QM-Tools Connected Via an Integrated Data Base
[Abstract and Fulltext not Available]

33:83
Ralf Woll and Maurice Bäsler (Germany
Public Domain QM Tools – A Viewpoint on Development and Integration
[Abstract and Fulltext not Available]

Plenary Session 4

Session Chair: Dr. Prof. Jörgen Eklund (Sweden)

33:84
Mitsuo Nagamachi, Masami Tachikawa, Nobuyuki Imanishi, Taichi Ishizawa and Shingo Yano (Japan)
A Successful Statistical Procedure on Kansei Engineering Products
[Abstract and Fulltext]

33:85
Shin’ya Nagasawa (Japan)
Seven Tools for New Product Planning: Powerful Tools for Kansei Engineering
[Abstract]