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Author: Alf Westelius
Title: Muddling through : The life of a multinational, strategic enterprise systems venture at BT Industries
Language: English
Volume: 10
Issue: 1
Abstract: The process covers a decade, and is interesting both because of the differences between different groupings and companies in the Group, and because the Enterprise System implementation is an important part of a larger, strategic reorientation in the Group. Standardisation, a benefit normally associated with Enterprise Systems ventures, is problematised and explored. It can serve efficiency and learning, but also has implications for the power distribution and can give rise to conflicts. The shifting rationale for the project that seems to lead its own life is analysed and the roles of important actors in conducting, guiding and supporting the project are discussed. A finding is that the project participants, rather than being representatives of their “home organisation”, acting on its behalf and having its approval, became aliens, representing the project, its solutions and values. A proposition derived from this case is that benefits from Enterprise System implementation can stem from the learning the Enterprise System project has generated in the organisation and from specific applications made possible by the common platform the Enterprise System constitutes, rather than from the use of the Enterprise System in itself.
PDF
Publisher: Linköping University Electronic Press
Year: 2006
Available: 2006-07-14
No. of pages: 46
Series: Linköping Electronic Articles in Computer and Information Science
ISSN (online): 1401-9841
File: http://www.ep.liu.se/ea/cis/2006/001/cis06001c.pdf
REFERENCE TO THIS PAGE
Westelius, Alf (2006). Muddling through : The life of a multinational, strategic enterprise systems venture at BT Industries. http://www.ep.liu.se/ea/cis/2006/001/. ()