Publications for Lars Witell
Co-author map based on ISI articles 2007-
Publications mentioned in social media 14 times*
Journal Articles
Elisabeth Johansson, Lars Witell and Mattias Elg
Changing quality initiative - does the quality profile really change?
Total Quality Management and Business Excellence, 2013, 24(1), 79-90.
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Christian Kowalkowski, Lars Witell and Anders Gustafsson
Any way goes: Identifying value constellations for service infusion in SMEs
Industrial Marketing Management, 2013, 42(1), 18-30.
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Bo Edvardsson, Thomas Meiren, Adrienne Schaefer and Lars Witell
Having a strategy for new service development - does it really matter?
Journal of Service Management, 2013, 24(1), 25-44.
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Anders Gustafsson, Per Kristensson and Lars Witell
Customer co-creation in service innovation: a matter of communication?
Journal of Service Management, 2012, 23(3), 311-327.
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Mattias Elg, Jon Engström, Lars Witell and Bozena Poksinska
Co-‐creation and learning in healthcare service development
Journal of Service Management, 2012, 23(3), 328-343.
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Anders Fundin, Lars Witell and Heiko Gebauer
Service transition: finding the right position on the goods-to-services continuum
International Journal of Modelling in Operations Management, 2012, 2(1), 69-88.
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Mattias Elg, Lars Witell, Bozena Poksinska, Jon Engström, Su Mi Park Dahlgaard and Peter Kammerlind
Solicited Diaries as a Means of Involving Patients in Development of Healthcare Services
International Journal of Quality and Service Sciences, 2011, 3(2), 128-145.
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Mattias Elg, Ida Gremyr, Andreas Hellström and Lars Witell
The Role of Quality Managers in Contemporary Organisations
Total Quality Management and Business Excellence, 2011, 22(8), 795-806.
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Martin Löfgren, Lars Witell and Anders Gustafsson
Theory of Attractive Quality and Lifecycles of Quality Attributes
The TQM Journal, 2011, 23(2), 235-246.
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Lars Witell, Martin Löfgren and Anders Gustafsson
Identifying ideas of attractive quality in the innovation process
The TQM Journal, 2011, 23(1), 87-99.
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Heiko Gebauer, Anders Gustafsson and Lars Witell
Competitive advantage through service differentiation by manufacturing companies
Journal of Business Research, 2011, 64(12), 1270-1280.
Fulltext Web of Science® Times Cited: 6 |
Christian Kowalkowski, Daniel Kindström and Lars Witell
Internalisation or externalisation?: Examining organisational arrangements for industrial services
Managing Service Quality, 2011, 21(4), 373-391.
Fulltext Web of Science® Times Cited: 2 |
Lars Witell, Per Kristensson, Anders Gustafsson and Martin Lofgren
Idea generation: customer co-creation versus traditional market research techniques
JOURNAL OF SERVICE MANAGEMENT, 2011, 22(2), 140-159.
Web of Science® Times Cited: 11 |
Bozena Poksinska, Jostein Pettersen, Mattias Elg, Jörgen Eklund and Lars Witell
Quality Improvement activities in Swedish industry: drivers, approaches and outcomes
International Journal of Quality and Service Sciences, 2010, 2(2), 206-216.
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Erik Wästlund, Poja Shams, Martin Löfgren, Lars Witell and Anders Gustafsson
Consumer Perception at Point of Purchase: Evaluating Proposed Package Designs in an Eye-tracking Lab
Journal of Business & Retail Management Research, 2010, 5(1), .
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Peter Cronemyr and Lars Witell
Changing from a product to a process perspective for service improvements in a manufacturing company
The TQM Journal, 2010, 22(1), 26-40.
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Heiko Gebauer, Bo Edvardsson, Anders Gustafsson and Lars Witell
Match or Mismatch: Strategy Structure Configurations in the Service Business of Manufacturing Companies
Journal of Service Research, 2010, 13(2), 184-197.
Web of Science® Times Cited: 24 |
Nina Lofberg, Lars Witell and Anders Gustafsson
Service strategies in a supply chain
JOURNAL OF SERVICE MANAGEMENT, 2010, 21(4), 427-440.
Web of Science® Times Cited: 1 |
Ida Gremyr, Nina Lofberg and Lars Witell
Service innovations in manufacturing firms
Managing Service Quality, 2010, 20(2), 161-175.
Web of Science® Times Cited: 6 |
Nina Davidsson, Bo Edvardsson, Anders Gustafsson and Lars Witell
Degree of service-orientation in the pulp and paper industry
International Journal of Services Technology and Management, 2009, 11(1), 24-41.
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Åsa Rönnbäck, Lars Witell and Bo Enquist
Quality Management Systems and Value Creation
International Journal of Quality and Service Sciences, 2009, 1(3), 241-254.
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Åsa Rönnbäck and Lars Witell
Value creation in outsourced service provision in public transportation
The TQM Journal, 2009, 21(5), 517-529.
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Åsa Rönnbäck and Lars Witell
A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Managing Service Quality, 2008, 18(6), 577-593.
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Martin Löfgren, Lars Witell and Anders Gustafsson
Customer Satisfaction in the First and Second Moments of Truth
Journal of Product & Brand Management, 2008, 17(7), 463-474.
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Martin Löfgren and Lars Witell
Two Decades of Using Kano’s Theory of Attractive Quality: A Literature Review
Quality Management Journal, 2008, 15(1), 59-75.
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Lars Witell and Martin Löfgren
Classification of Quality Attributes
Managing Service Quality, 2007, 17(1), 54-73.
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Books
Chapters in Books
Bo Edvardsson, Anders Gustafsson and Lars Witell
Customer Integration in New Service Development: Experiences from Sweden
Taking the Pulse of Economic Development, Carl Hanser Verlag, 2011, 25-34.
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Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell
Service Innovation and Customer Co-development
Handbook of Service Science, Springer, 2010, 561-578.
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Thomas Fischer, Heiko Gebauer, Anders Gustafsson and Lars Witell
Managerial recommendations for service innovations in different product-service systems
Introduction to Product/Service-System Design, Springer, 2009, .
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Lars Witell
Kundorienterat förbättringsarbete -att lyssna och agera på kundens röst
Att lyckas med förbättringsarbete -förbättra, förändra, förnya, Studentlitteratur, 2007, 73-94.
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Jens Jörn Dahlgaard and Lars Witell
Ta tempen på Kvalitetsarbetet - en grund för ständiga förbättringar
Att lyckas med förändringsarbete -förbättra, förändra, förnya, Studentlitteratur, 2007, 155-175.
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Conference Articles
Elisabeth Johansson, Lars Witell and Åsa Rönnbäck
Quality management evolution in service companies
QMOD, Poznan, Poland, 2012.
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Bozena Poksinska, Lars Witell, Jon Engström, Mattias Elg and Hannah Snyder
Listening to the voice of the patient: new insights in health care service development
Proceedings QMOD Conference on Quality and Service Sciences 2011, 2011.
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Tomohiko Sakao, Christian Berggren, Mats Björkman, Christian Kowalkowski, Mattias Lindahl, Jan Olhager, Jörgen Sandin, Erik Sundin, Ou Tang, Patrik Thollander and Lars Witell
Research on Services in the Manufacturing Industry based on a Holistic Viewpoint and Interdisciplinary Approach
Functional thinking for value creation : proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, 2011.
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Paul Fombelle, Anders Gustafsson, Tor Wallin Andreassen and Lars Witell
Give and thou shall receive: Customer Reciprocity in a Retail Setting
19th Annual Frontiers in Service Conference, 2010.
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Lars Witell, Ida Gremyr, Nina Löfberg, Bo Edvardsson and Anders Fundin
Exploring Modes of Innovation in Services
CIRP-conference, 2010.
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Bo Edvardsson, Thomas Meiren, Adrienne Schäfer and Lars Witell
New Service Development and Innovation
19th Annual Frontiers in Service Conference, 2010.
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Bo Edvardsson, Thomas Meiren, Adrienne Schäfer and Lars Witell
New Service Development in Europe – Results from an empirical study
AMA SERVSIG International Service Research Conference, 2010.
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Bo Edvardsson, Walter Ganz, Thomas Meiren, Adrienne Schäfer and Lars Witell
A Typology-based Analysis of New Service Development
ICSSI 2010, 2010.
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Elisabeth Johansson, Lars Witell and Mattias Elg
Evolvement of Quality Profiles in Swedish Service Organizations
, 2010.
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Andreas Hellström, Mattias Elg, Lars Witell and Ida Gremyr
How to run a quality department and its effects on business results and status in a senior management team
17<sup>th</sup> International Annual Euroma Conference Managing Operations in Service Economies, 6-9 June 2010, Porto, Portugal, 2010.
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Christian Kowalkowski, Daniel Kindström and Lars Witell
Internalization or externalization?: Examining organizational arrangements for industrial service provision
American Marketing Association ServSIG International Research Conference, 2010.
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Lars Witell, Mattias Elg and Ida Gremyr
Quality Management and Business Results: The role of the quality department
16th International Annual EurOMA Conference. Gothenburg, Sweden, 2009.
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Lars Witell, Mattias Elg, Torbjörn Forsberg and Bo Bergman
Continuous Improvement in New Product Development
The 6th Product Develompment Managment Conference,1999, 1999.
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Lars Witell, Mattias Elg and Bo Bergman
Managing Ideas for the Development of New Products
International Symposium on Quality Function Deployment,1998, 1999.
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Mattias Elg, Lars Witell, Anders Gustafsson and Ola Blomkvist
Understanding the Role of Situational Factors when Implementing Quality Function Deployment in the Product Development Process
The Tenth Symposium on Quality Function Deployment,1998, 1999.
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Licentiate Theses
* Social media data based on publications from 2011 to present and with a DOI; data delivered by Altmetric.com.
Ph.D., Lic. Theses
