Publications for Lars Witell
Co-author map based on ISI articles 2007-

Publications mentioned in social media 21 times*

Keywords

services service quality profile manufacturing managers management innovation ideas health empirical diaries development customers customer companies co-creation business attributes attractive

Journal Articles

Ida Gremyr, Lars Witell, Nina Löfberg, Bo Edvardsson and Anders Fundin
  Understanding New Service Development and Service Innovation through Innovation Modes
  The journal of business & industrial marketing, 2014, 29(2), 123-131.
   Fulltext  PDF  

Lars Witell, Anders Gustafsson and Michael D. Johnson
  The effect of customer information during new product development on profits from goods and services
 
Altmetric usage: 2

  European Journal of Marketing, 2014, 48(9-10), 1709-1730.

Lars Witell and Martin Löfgren
  From service for free to service for fee: business model innovation in manufacturing firms
  Journal of Service Management, 2013, 24(5), 520-533.
   Fulltext  PDF  

Bo Edvardsson, Thomas Meiren, Adrienne Schaefer and Lars Witell
  Having a strategy for new service development - does it really matter?
  Journal of Service Management, 2013, 24(1), 25-44.
 Web of Science® Times Cited: 2

Elisabeth Johansson, Lars Witell and Mattias Elg
  Changing quality initiative - does the quality profile really change?
  Total Quality Management and Business Excellence, 2013, 24(1), 79-90.
   Fulltext  PDF  

Christian Kowalkowski, Lars Witell and Anders Gustafsson
  Any way goes: Identifying value constellations for service infusion in SMEs
 
Altmetric usage: 6

  Industrial Marketing Management, 2013, 42(1), 18-30.
   Fulltext  PDF  
 Web of Science® Times Cited: 7

Elisabeth Johansson, Lars Witell and Åsa Rönnbäck
  Using interventions to change the quality profile of an organisation
  International Journal of Quality and Service Sciences, 2013, 5(1), 32-45.

Anders Fundin, Lars Witell and Heiko Gebauer
  Service transition: finding the right position on the goods-to-services continuum
  International Journal of Modelling in Operations Management, 2012, 2(1), 69-88.

Anders Gustafsson, Per Kristensson and Lars Witell
  Customer co-creation in service innovation: a matter of communication?
 
Altmetric usage: 9

  Journal of Service Management, 2012, 23(3), 311-327.
   Fulltext  PDF  
 Web of Science® Times Cited: 7

Mattias Elg, Jon Engström, Lars Witell and Bozena Poksinska
  Co-­‐creation and learning in healthcare service development
  Journal of Service Management, 2012, 23(3), 328-343.
 Web of Science® Times Cited: 2

Mattias Elg, Ida Gremyr, Andreas Hellström and Lars Witell
  The Role of Quality Managers in Contemporary Organisations
  Total Quality Management and Business Excellence, 2011, 22(8), 795-806.
 Web of Science® Times Cited: 2

Martin Löfgren, Lars Witell and Anders Gustafsson
  Theory of Attractive Quality and  Lifecycles of Quality Attributes
  The TQM Journal, 2011, 23(2), 235-246.

Lars Witell, Martin Löfgren and Anders Gustafsson
  Identifying ideas of attractive quality in the innovation process
  The TQM Journal, 2011, 23(1), 87-99.

Heiko Gebauer, Anders Gustafsson and Lars Witell
  Competitive advantage through service differentiation by manufacturing companies
 
Altmetric usage: 2

  Journal of Business Research, 2011, 64(12), 1270-1280.
   Fulltext  PDF  
 Web of Science® Times Cited: 18

Christian Kowalkowski, Daniel Kindström and Lars Witell
  Internalisation or externalisation?: Examining organisational arrangements for industrial services
  Managing Service Quality, 2011, 21(4), 373-391.
   Fulltext  PDF  
 Web of Science® Times Cited: 9

Lars Witell, Per Kristensson, Anders Gustafsson and Martin Lofgren
  Idea generation: customer co-creation versus traditional market research techniques
 
Altmetric usage: 1

  JOURNAL OF SERVICE MANAGEMENT, 2011, 22(2), 140-159.
 Web of Science® Times Cited: 27

Mattias Elg, Lars Witell, Bozena Poksinska, Jon Engström, Su Mi Park Dahlgaard and Peter Kammerlind
  Solicited Diaries as a Means of Involving Patients in Development of Healthcare Services
 
Altmetric usage: 1

  International Journal of Quality and Service Sciences, 2011, 3(2), 128-145.

Bozena Poksinska, Jostein Pettersen, Mattias Elg, Jörgen Eklund and Lars Witell
  Quality Improvement activities in Swedish industry: drivers, approaches and outcomes
  International Journal of Quality and Service Sciences, 2010, 2(2), 206-216.

Erik Wästlund, Poja Shams, Martin Löfgren, Lars Witell and Anders Gustafsson
  Consumer Perception at Point of Purchase: Evaluating Proposed Package Designs in an Eye-tracking Lab
  Journal of Business & Retail Management Research, 2010, 5(1), .

Peter Cronemyr and Lars Witell
  Changing from a product to a process perspective for service improvements in a manufacturing company
  The TQM Journal, 2010, 22(1), 26-40.

Heiko Gebauer, Bo Edvardsson, Anders Gustafsson and Lars Witell
  Match or Mismatch: Strategy Structure Configurations in the Service Business of Manufacturing Companies
  Journal of Service Research, 2010, 13(2), 184-197.
 Web of Science® Times Cited: 40

Ida Gremyr, Nina Lofberg and Lars Witell
  Service innovations in manufacturing firms
  Managing Service Quality, 2010, 20(2), 161-175.
 Web of Science® Times Cited: 11

Nina Lofberg, Lars Witell and Anders Gustafsson
  Service strategies in a supply chain
  JOURNAL OF SERVICE MANAGEMENT, 2010, 21(4), 427-440.
 Web of Science® Times Cited: 3

Nina Davidsson, Bo Edvardsson, Anders Gustafsson and Lars Witell
  Degree of service-orientation in the pulp and paper industry
  International Journal of Services Technology and Management, 2009, 11(1), 24-41.

Åsa Rönnbäck, Lars Witell and Bo Enquist
  Quality Management Systems and Value Creation
  International Journal of Quality and Service Sciences, 2009, 1(3), 241-254.

Åsa Rönnbäck and Lars Witell
  Value creation in outsourced service provision in public transportation
  The TQM Journal, 2009, 21(5), 517-529.

Åsa Rönnbäck and Lars Witell
  A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
  Managing Service Quality, 2008, 18(6), 577-593.

Martin Löfgren, Lars Witell and Anders Gustafsson
  Customer Satisfaction in the First and Second Moments of Truth
  Journal of Product & Brand Management, 2008, 17(7), 463-474.

Martin Löfgren and Lars Witell
  Two Decades of Using Kano’s Theory of Attractive Quality: A Literature Review
  Quality Management Journal, 2008, 15(1), 59-75.

Lars Witell and Martin Löfgren
  Classification of Quality Attributes
  Managing Service Quality, 2007, 17(1), 54-73.

Books

Mattias Elg, Vincent Gauthereau and Lars Witell
  Att lyckas med förbättringsarbete - förbättra, förändra, förnya
    Studentlitteratur, 2007.


Chapters in Books

Bo Edvardsson, Anders Gustafsson, Per Kristensson, Bård Tronvoll and Lars Witell
  New service development from the perspective of value co-creation in a service system
  Handbook of Service Marketing Research, Edward Elgar Publishing, 2014, 346-369.


Bo Edvardsson, Anders Gustafsson and Lars Witell
  Customer Integration in New Service Development: Experiences from Sweden
  Taking the Pulse of Economic Development: Service Trends, Carl Hanser Verlag, 2011, 25-34.


Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell
  Service Innovation and Customer Co-development
  Handbook of Service Science, Springer, 2010, 561-578.


Thomas Fischer, Heiko Gebauer, Anders Gustafsson and Lars Witell
  Managerial recommendations for service innovations in different product-service systems
  Introduction to Product/Service-System Design, Springer, 2009, .


Lars Witell
  Kundorienterat förbättringsarbete -att lyssna och agera på kundens röst
  Att lyckas med förbättringsarbete -förbättra, förändra, förnya, Studentlitteratur, 2007, 73-94.


Jens Jörn Dahlgaard and Lars Witell
  Ta tempen på Kvalitetsarbetet - en grund för ständiga förbättringar
  Att lyckas med förändringsarbete -förbättra, förändra, förnya, Studentlitteratur, 2007, 155-175.


Conference Articles

Jon Engström, Lars Witell, Bozena Poksinska, Mattias Elg and Hannah Snyder
  User innovation in health care – the influence of co-creation and context
  User innovation in health care – the influence of co-creation and context, 2014.


Jon Engström and Lars Witell
  Service dominant logic in health care: Making sense of value
  Services Marketing in the New Economic and Social Landscape, 2014.


Per Frankelius, Hugo Guyader, Mikael Ottosson, Victor Aichagui and Lars Witell
  Green Service Innovation: The role of resource integration and service provision
  AMA SERVSIG 2014 PROCEEDINGS: Services Marketing in the New Economic and Social Landscape, 2014.


Hugo Guyader, Victor Aichagui, Mikael Ottosson and Lars Witell
  Closing the green gap: understanding why green consumers choose brown products
  NRWC 2014, 2014.


Ida Gremyr and Lars Witell
  A service innovation framework for manufacturing firms
  13th International Research Symposium on Service Excellence in Management (QUIS13), 10-13 June 2013, Karlstad, Sweden, 2013.


Ruth Bolton, Crina Tarasi, Anders Gustafsson and Lars Witell
  What drives the drives of customer satisfaction? Understanding how across-channel participation and country of origin affect the drivers of customer satisfactioin
  13th International Research Symposium on Service Excellence in Management (QUIS13), 10-13 June 2013, Karlstad, Sweden, 2013.


Line Olsen, Lars Witell and Anders Gustafsson
  Turning the customer satisfactions number into action: The key to succeed with customer satisfaction programs
  13th International Research Symposium on Service Excellence in Management (QUIS13), 10-13 June 2013, Karlstad, Sweden, 2013.


Lars Witell and Martin Löfgren
  Changing service business model: Using service innovation to infuse service in a manufacturing firm
  13th EURAM Conference, 26-29 June 2013, Istanbul, Turkey, 2013.


Elisabeth Johansson, Lars Witell and Åsa Rönnbäck
  Quality management evolution in service companies
  QMOD, Poznan, Poland, 2012.


  Fulltext PDF

Tomohiko Sakao, Christian Berggren, Mats Björkman, Christian Kowalkowski, Mattias Lindahl, Jan Olhager, Jörgen Sandin, Erik Sundin, Ou Tang, Patrik Thollander and Lars Witell
  Research on Services in the Manufacturing Industry based on a Holistic Viewpoint and Interdisciplinary Approach
  Functional thinking for value creation : proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, 2011.


  Fulltext PDF

Bozena Poksinska, Lars Witell, Jon Engström, Mattias Elg and Hannah Snyder
  Listening to the voice of the patient: new insights in health care service development
  Proceedings QMOD Conference on Quality and Service Sciences 2011, 2011.


Paul Fombelle, Anders Gustafsson, Tor Wallin Andreassen and Lars Witell
  Give and thou shall receive: Customer Reciprocity in a Retail Setting
  19th Annual Frontiers in Service Conference, 2010.


Lars Witell, Ida Gremyr, Nina Löfberg, Bo Edvardsson and Anders Fundin
  Exploring Modes of Innovation in Services
  CIRP-conference, 2010.


Bo Edvardsson, Thomas Meiren, Adrienne Schäfer and Lars Witell
  New Service Development and Innovation
  19th Annual Frontiers in Service Conference, 2010.


Bo Edvardsson, Thomas Meiren, Adrienne Schäfer and Lars Witell
  New Service Development in Europe – Results from an empirical study
  AMA SERVSIG International Service Research Conference, 2010.


Bo Edvardsson, Walter Ganz, Thomas Meiren, Adrienne Schäfer and Lars Witell
  A Typology-based Analysis of New Service Development
  ICSSI 2010, 2010.


Elisabeth Johansson, Lars Witell and Mattias Elg
  Evolvement of Quality Profiles in Swedish Service Organizations
  , 2010.


  Fulltext PDF

Andreas Hellström, Mattias Elg, Lars Witell and Ida Gremyr
  How to run a quality department and its effects on business results and status in a senior management team
  17<sup>th</sup> International Annual Euroma Conference Managing Operations in Service Economies, 6-9 June 2010, Porto, Portugal, 2010.


Christian Kowalkowski, Daniel Kindström and Lars Witell
  Internalization or externalization?: Examining organizational arrangements for industrial service provision
  American Marketing Association ServSIG International Research Conference, 2010.


Lars Witell, Mattias Elg and Ida Gremyr
  Quality Management and Business Results: The role of the quality department
  16th International Annual EurOMA Conference. Gothenburg, Sweden, 2009.


Lars Witell, Mattias Elg, Torbjörn Forsberg and Bo Bergman
  Continuous Improvement in New Product Development
  The 6th Product Develompment Managment Conference,1999, 1999.


Lars Witell, Mattias Elg and Bo Bergman
  Managing Ideas for the Development of New Products
  International Symposium on Quality Function Deployment,1998, 1999.


Mattias Elg, Lars Witell, Anders Gustafsson and Ola Blomkvist
  Understanding the Role of Situational Factors when Implementing Quality Function Deployment in the Product Development Process
  The Tenth Symposium on Quality Function Deployment,1998, 1999.


Ph.D. Theses

Jon Engström
  Patient involvement and service innovation in healthcare
  2014.


  Fulltext PDF

Dag Swartling
  Towards Sustainable Improvement Systems
  2013.


  Fulltext PDF

Licentiate Theses

Hannah Snyder
  Patient Involvement: A Service Perspective
  2014.


  Fulltext PDF

Elisabeth Johansson
  Managing Quality in a Service Context
  2013.


  Fulltext PDF

Jon Engström
  Co-creation in Healthcare Service Development: A Diary-based approach
  2012.


  Fulltext PDF

* Social media data based on publications from 2011 to present and with a DOI; data delivered by Altmetric.com.